Hello,
I wanted to see if anyone else is experiencing any of the following issues or have had these issues with selling on amazon.
I have been selling on Amazon for a couple of months now, and it's been nothing but a headache and a fight. I started off selling my products FBA thinking everything would be great, and I would be able to scale my business. It was going great for a while until Amazon had to keep refunding customers for the products that they were damaging in their warehouse, so they issued refunds to customers and then a reimbursement to me. I requested for my products to be returned to me, they never were returned. Instead, Amazon chose to sale the product, and every time the product was sold, a refund was issued. Customers were then leaving negative reviews, saying they never received the product they ordered or that they only received part of their order. I reached out to Amazon about the matter which they responded and said, the sale was an FBA sale, and that they would delete the review. Amazon left the second negative review and said they weren't going to remove it and the customer could say whatever they wanted. After I complained about my payments not being correct. My account level reserve payment had one amount, and I was only paid $140. I was then having issues with getting paid my earned amount of cash. Which the issue is now resolved but since I have had this conversation regarding payment now, I don't have any sales. I feel like Amazon is retaliating against me for speaking up about the issue I have been having since I started selling. My products are set at an competitive price and all my orders go out on time. I have not violated any of Amazons policies, and I don't understand why I am not receiving any sales. Two of my Amazon FBA products that were being fulfilled by Amazon were always damaged. When I reach out to Amazon inquiring why I'm not receiving any sales, I always get a system generated message and never a live person. I am still selling the same FBM products I have been selling for months the BSR for the products are still low, and I am still not receiving any sales.
