I'm being attacked by a competitor!
My competitor claims that I am infringing on his trademark. He got 5 of my listings suppressed.
I have two to three words in between his two words that make his trademark (I don't know if I can say the name here). As I said, I have two to three words in between what makes his trademark, and it is not done on my side on purpose to copy his trademark, but it is because it is really hard to describe my item unless I use one or two of his trademark name. He says it causes "brand confusion"
My brand is also trademarked, and it is in the brand registry.
I can understand that (maybe), so ok, now what? I go to "Product Policy Compliance" to submit my appeal, and it just says they need more proof that I "fixed" my listings! I don't know what else they want me to do??
Has anyone gone through this? Do you know what it is that they want from me?
Thank you in advance for any help!
22 replies
Seller_J46Ruz3VzvWCV
Likely you have to take the words out. While that can't be done for the ASIN, you should be able to edit your SKU and provide that to Amazon as proof.
Without more info it's very hard to guess.
Post the original notice.
The title would also help.
Seller_EkbLZUYSpmJEy
Remove the phrase "Unity Cross" any where it appears in your listing by doing this ...
Seller_EkbLZUYSpmJEy
From Amazon's examples, we think you would need to phrase it as "Wood Wedding Cross by Unity Braids" as this would eliminate and confusion. In doing this, it clearly defines the product in a way that there is no confusion. You could then submit your response to Amazon and add your brand including USPTO registration number.
Since you are registered with USPTO, you also have rights. A conversation with your IP lawyer may be helpful.
Seller_EkbLZUYSpmJEy
And fyi ... Unity Cross can not make a claim against the use of Cross just like you can not make a claim against the use of Braids ... both are noted in USPTO filings.
Seller_1JEfNWgSwIUeY
Same thing happened to us 4 years ago. Amazon suspended our account for 1 year over a competitor's false accusation. It was miserable, took massive losses. Had to hire an attorney. I wouldn't wish that experience on anyone.
Seller_OzVR08ROodNsi
HOW ARROGANT! Perhaps HE is infringing on YOUR trademark. Perhaps HE should remove the two words from HIS listing. Fight back. Fight fire with fire. Report THEM as infringing on YOUR trademark, causing brand confusion.
Seller_TvaTXH61RRGLO
Take the words out now to get the products reactivated. Then get a lawyer to talk with their lawyer. about common ground.
Seller_rVzeWeAwxeZSA
This seems to be a common occurrence. I received bomb threats from a Chinese seller & Amazon barely did anything to resolve it. The seller is also still active which is ridiculous. My best advice would be to call in & ask for a supervisor. Also email Jeff's email as well.
Miguel_Amazon
Hello @Unity_Braids,
Miguel from Amazon here.
At this time, I have reached out to the appropriate team to review your case and provide the necessary details to reach a solution. Once they have completed their research, they will contact you. I do not have a date indicated when you will receive a reply.
Make sure your contact information is correct in your seller central account settings.
If necessary, you can update your contact information in your notification preferences and seller account information.
Best regards,
Miguel
I'm being attacked by a competitor!
My competitor claims that I am infringing on his trademark. He got 5 of my listings suppressed.
I have two to three words in between his two words that make his trademark (I don't know if I can say the name here). As I said, I have two to three words in between what makes his trademark, and it is not done on my side on purpose to copy his trademark, but it is because it is really hard to describe my item unless I use one or two of his trademark name. He says it causes "brand confusion"
My brand is also trademarked, and it is in the brand registry.
I can understand that (maybe), so ok, now what? I go to "Product Policy Compliance" to submit my appeal, and it just says they need more proof that I "fixed" my listings! I don't know what else they want me to do??
Has anyone gone through this? Do you know what it is that they want from me?
Thank you in advance for any help!
I'm being attacked by a competitor!
My competitor claims that I am infringing on his trademark. He got 5 of my listings suppressed.
I have two to three words in between his two words that make his trademark (I don't know if I can say the name here). As I said, I have two to three words in between what makes his trademark, and it is not done on my side on purpose to copy his trademark, but it is because it is really hard to describe my item unless I use one or two of his trademark name. He says it causes "brand confusion"
My brand is also trademarked, and it is in the brand registry.
I can understand that (maybe), so ok, now what? I go to "Product Policy Compliance" to submit my appeal, and it just says they need more proof that I "fixed" my listings! I don't know what else they want me to do??
Has anyone gone through this? Do you know what it is that they want from me?
Thank you in advance for any help!
22 replies
22 replies
Seller_J46Ruz3VzvWCV
Likely you have to take the words out. While that can't be done for the ASIN, you should be able to edit your SKU and provide that to Amazon as proof.
Without more info it's very hard to guess.
Post the original notice.
The title would also help.
Seller_EkbLZUYSpmJEy
Remove the phrase "Unity Cross" any where it appears in your listing by doing this ...
Seller_EkbLZUYSpmJEy
From Amazon's examples, we think you would need to phrase it as "Wood Wedding Cross by Unity Braids" as this would eliminate and confusion. In doing this, it clearly defines the product in a way that there is no confusion. You could then submit your response to Amazon and add your brand including USPTO registration number.
Since you are registered with USPTO, you also have rights. A conversation with your IP lawyer may be helpful.
Seller_EkbLZUYSpmJEy
And fyi ... Unity Cross can not make a claim against the use of Cross just like you can not make a claim against the use of Braids ... both are noted in USPTO filings.
Seller_1JEfNWgSwIUeY
Same thing happened to us 4 years ago. Amazon suspended our account for 1 year over a competitor's false accusation. It was miserable, took massive losses. Had to hire an attorney. I wouldn't wish that experience on anyone.
Seller_OzVR08ROodNsi
HOW ARROGANT! Perhaps HE is infringing on YOUR trademark. Perhaps HE should remove the two words from HIS listing. Fight back. Fight fire with fire. Report THEM as infringing on YOUR trademark, causing brand confusion.
Seller_TvaTXH61RRGLO
Take the words out now to get the products reactivated. Then get a lawyer to talk with their lawyer. about common ground.
Seller_rVzeWeAwxeZSA
This seems to be a common occurrence. I received bomb threats from a Chinese seller & Amazon barely did anything to resolve it. The seller is also still active which is ridiculous. My best advice would be to call in & ask for a supervisor. Also email Jeff's email as well.
Miguel_Amazon
Hello @Unity_Braids,
Miguel from Amazon here.
At this time, I have reached out to the appropriate team to review your case and provide the necessary details to reach a solution. Once they have completed their research, they will contact you. I do not have a date indicated when you will receive a reply.
Make sure your contact information is correct in your seller central account settings.
If necessary, you can update your contact information in your notification preferences and seller account information.
Best regards,
Miguel
Seller_J46Ruz3VzvWCV
Likely you have to take the words out. While that can't be done for the ASIN, you should be able to edit your SKU and provide that to Amazon as proof.
Without more info it's very hard to guess.
Post the original notice.
The title would also help.
Seller_J46Ruz3VzvWCV
Likely you have to take the words out. While that can't be done for the ASIN, you should be able to edit your SKU and provide that to Amazon as proof.
Without more info it's very hard to guess.
Post the original notice.
The title would also help.
Seller_EkbLZUYSpmJEy
Remove the phrase "Unity Cross" any where it appears in your listing by doing this ...
Seller_EkbLZUYSpmJEy
Remove the phrase "Unity Cross" any where it appears in your listing by doing this ...
Seller_EkbLZUYSpmJEy
From Amazon's examples, we think you would need to phrase it as "Wood Wedding Cross by Unity Braids" as this would eliminate and confusion. In doing this, it clearly defines the product in a way that there is no confusion. You could then submit your response to Amazon and add your brand including USPTO registration number.
Since you are registered with USPTO, you also have rights. A conversation with your IP lawyer may be helpful.
Seller_EkbLZUYSpmJEy
From Amazon's examples, we think you would need to phrase it as "Wood Wedding Cross by Unity Braids" as this would eliminate and confusion. In doing this, it clearly defines the product in a way that there is no confusion. You could then submit your response to Amazon and add your brand including USPTO registration number.
Since you are registered with USPTO, you also have rights. A conversation with your IP lawyer may be helpful.
Seller_EkbLZUYSpmJEy
And fyi ... Unity Cross can not make a claim against the use of Cross just like you can not make a claim against the use of Braids ... both are noted in USPTO filings.
Seller_EkbLZUYSpmJEy
And fyi ... Unity Cross can not make a claim against the use of Cross just like you can not make a claim against the use of Braids ... both are noted in USPTO filings.
Seller_1JEfNWgSwIUeY
Same thing happened to us 4 years ago. Amazon suspended our account for 1 year over a competitor's false accusation. It was miserable, took massive losses. Had to hire an attorney. I wouldn't wish that experience on anyone.
Seller_1JEfNWgSwIUeY
Same thing happened to us 4 years ago. Amazon suspended our account for 1 year over a competitor's false accusation. It was miserable, took massive losses. Had to hire an attorney. I wouldn't wish that experience on anyone.
Seller_OzVR08ROodNsi
HOW ARROGANT! Perhaps HE is infringing on YOUR trademark. Perhaps HE should remove the two words from HIS listing. Fight back. Fight fire with fire. Report THEM as infringing on YOUR trademark, causing brand confusion.
Seller_OzVR08ROodNsi
HOW ARROGANT! Perhaps HE is infringing on YOUR trademark. Perhaps HE should remove the two words from HIS listing. Fight back. Fight fire with fire. Report THEM as infringing on YOUR trademark, causing brand confusion.
Seller_TvaTXH61RRGLO
Take the words out now to get the products reactivated. Then get a lawyer to talk with their lawyer. about common ground.
Seller_TvaTXH61RRGLO
Take the words out now to get the products reactivated. Then get a lawyer to talk with their lawyer. about common ground.
Seller_rVzeWeAwxeZSA
This seems to be a common occurrence. I received bomb threats from a Chinese seller & Amazon barely did anything to resolve it. The seller is also still active which is ridiculous. My best advice would be to call in & ask for a supervisor. Also email Jeff's email as well.
Seller_rVzeWeAwxeZSA
This seems to be a common occurrence. I received bomb threats from a Chinese seller & Amazon barely did anything to resolve it. The seller is also still active which is ridiculous. My best advice would be to call in & ask for a supervisor. Also email Jeff's email as well.
Miguel_Amazon
Hello @Unity_Braids,
Miguel from Amazon here.
At this time, I have reached out to the appropriate team to review your case and provide the necessary details to reach a solution. Once they have completed their research, they will contact you. I do not have a date indicated when you will receive a reply.
Make sure your contact information is correct in your seller central account settings.
If necessary, you can update your contact information in your notification preferences and seller account information.
Best regards,
Miguel
Miguel_Amazon
Hello @Unity_Braids,
Miguel from Amazon here.
At this time, I have reached out to the appropriate team to review your case and provide the necessary details to reach a solution. Once they have completed their research, they will contact you. I do not have a date indicated when you will receive a reply.
Make sure your contact information is correct in your seller central account settings.
If necessary, you can update your contact information in your notification preferences and seller account information.
Best regards,
Miguel
