The Manage Returns page will not load for my account and has been an issue for months. It just spins and spins forever.

I have used multiple devices (Mac/windows) and different browsers with the same result. I have toggled user permissions for the Manage Returns and that also did not fix it. Amazon support chat has not been helpful.

Why does the FBA returns page and the returns report page not show the customer's comments for the return reason? This helps us identify abuse and insight into how to process the returned item.

In contrast, the FBM returns manager page makes sense and all the information is in one place,

How do I view the customer's return comment that they submit when they initiate a return?

https://sellercentral.amazon.com/fba/returns/

https://sellercentral.amazon.com/reportcentral/CUSTOMER_RETURNS

I was able to find return reasons on the Voice of the Customer page, but this is a backwards way to do it since it doesn't show your actual returns on there and as a SKU level report.

I have a return request from a customer and I need to send them instructions. However, for the last two days the page DOES NOT load. All I get is the Blacj AMAZON banner ribbon on the top of the page but nothing else.

I have tried multiple browsers as well as other computers and none will work for this page.

How am I supposed to communicate with my customers and manage my returns properly without this working????

If I cannot reach my customer and give them proper return instructions, it is likely the item will be returned damaged. That would be on AMAZON'S head.