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"Manage Returns" page not loading
Every since the switch to the new page, I have not been able to view any returns. I try to load the page and it keeps spinning and never loading up. I tried everything from clearing cache, logging in and out, different browser, uninstall all add-ons like any pop up blockers. The page never loads.
14 replies
Seller_05gojXmRXinfP
Same issue with me, I've opened multiple cases and it got fixed. It's a glitch from Amazon.
KJ_Amazon
Hello @Seller_uZVi5QamK5Nvr. Are you still having this issue, and have you made any progress with support?
@Seller_05gojXmRXinfP were you given any details about why certain sellers are unable to load that page and what was done to correct it?
Seller_uZVi5QamK5Nvr
I am still having issues. I created many cases and got the same replies with no help. I finally ran into someone willing to look further into this situation.
Case ID 14393250311
I have uploaded a video showing the issue on that case.
KJ_Amazon
Thanks for that update. I am glad somebody is helping you in that case. Please post an update with the results of that investigation.
KJ_Amazon
Seller_uZVi5QamK5Nvr
Unsuccessful.
While it looked like I was being helped by the appropriate person, someone else jumped in on the case, and gave a redundant answer and closed my case. I will continue opening cases until this matter is resolved.
Seller_fuI10XRPyWjEO
We have similar cases.
Our account has a key account with full access and 2nd account for processing return only. We do not have issue with our major account with return loading. However, we have issue with 2nd account with issue of NO loading too.
Seller support provided solution and closed our case. However, the solution does not fix the issue. Please help!
KJ_Amazon
@Seller_uZVi5QamK5Nvr @Seller_fuI10XRPyWjEO
I escalated your request to our partner team. I will post a response when they provide any fixes for you to attempt.
KJ_Amazon
In the meantime, I found one option that you can try. Some sellers found that the issue was related to primary/secondary selling account settings:
Suggestion: ask primary sellers to provide access to secondary sellers for both manage returns and return settings permissions in order to access the edit authorization page.
- Go to "Settings -> User Permissions -> Manage Global Permissions"
- Provide Manage Returns view/edit permission under orders section
- Provide Return Settings view/edit permission under settings section
KJ_Amazon
@Seller_uZVi5QamK5Nvr @Seller_fuI10XRPyWjEO
Can you please confirm that the issue is still happening?
I am working with our partner team who reported a fix, but of course I would like to confirm that.
KJ_Amazon
@Seller_uZVi5QamK5Nvr @Seller_fuI10XRPyWjEO
I reached out to our partner team.
They report some recent updates, and want to know if you have seen any improvement.
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