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Unlock Your Selling Superpowers at Seller University: Your On-Demand Coaching Hub
by Seller_4GjtS9k0cnHHvin New Seller Community group

We have a lot of new sellers within this group, and we want to emphasize the importance of Seller University for new sellers. There is a ton of information to review, learn and absorb and some of the most successful new sellers create time to go through Seller University several times before every listing their first product for sale. It is important to know the policies, do's and don't and processes to help avoid policy violations or deactivations before you even get going.

No two businesses are the same. Every seller has their own operations, goals, and strategies, and can choose a different set of Amazon programs and tools to optimize their business. Amazon’s product and business experts have developed Seller University training to act as an on-demand selling coach. It offers tools and resources to help sellers learn and sharpen their skills—no matter their level of experience or stage of business.

This link brings you to a downloadable, comprehensive guide where we’ll share the ways you can make the most of these resources and create a personalized learning journey that’s tailored to meet your specific goals.

Additionally, take a look at the below resources (I recommend bookmarking them!) for additional ways to learn and continue your selling education.

By tapping into the wealth of training, tools, and resources available through Seller University, you'll gain the knowledge and confidence to navigate Amazon selling with increasing precision. From optimizing your product listings to leveraging the latest seller programs, you'll uncover insights to help your business thrive.

So what are you waiting for? Explore the resources above today and start leveling up your Amazon mastery!

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INDIVIUAL OPTION NOT SHOWING IN BUSINESS INFORMATION PAGE
by Seller_HK2eYLK2KmIpfin New Seller Community group

I HAVE TO RE-VERIFY MY IDENTITY.WHILE DOING THAT,I NOTICED UNDER BUSINESS INFORMATION,THERE IS NO OPTION OF INDIVIUAL OPTION.THATS WHY I AM NOT ABLE TO SUBMIT MY DOCUMENTS FOR VERIFICATION.PLEASE HELP.

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account is deactivated.
by Seller_K9yXcIDHZZ6fbin New Seller Community group

Hello, can someone help me? I received this message and my account is deactivated. I have had the account open for a long time. I have not made any listing because I am preparing the brand.

Your Amazon.com.au Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please dispatch any open orders to avoid further impact on your account.

Why is this happening?

You have a separate account luxermarc which was enforced for violating one of our policies. As a result, you may no longer use the luxermarc Selling account to sell on Amazon.com.au.

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Video Rejected for medical claim, Community Help not helpful
by Seller_8oXMacWsJkFDNin New Seller Community group

My video, which does not make any medical claims, keeps getting rejected for "medical claims."

I have written to Community Help but based on my review of the forums, this appears to be a dead end for most people. They have not responded.

Here is the video ID: 09c7b8d825c4446081cb6bdb6008c8f0

The previous ticket ID was 15570692411

I would greatly appreciate help from one of the mods on here. cc @Seller_l3eCP9f1PtJXC

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I have never successfully applied for an Amazon SAFE-T claim
by Seller_4kTKx49pnhW6din New Seller Community group

I have received 4 orders from buyers, but for some unknown reason, the Amazon system automatically refunded them. The buyers did not contact me, nor did they provide any feedback on product quality or other issues to me. I feel that the system inexplicably refunded me, and the products sent to the buyers were not returned or returned to the Amazon warehouse. I opened several case consultations, and Amazon customer service reported that I appealed for SAFE-T claims, but never successfully appealed. What is this problem? Does that seller know the reason? Please help me answer, thank you.

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Approvlas
by Seller_RWMtIygcyGZWQin New Seller Community group

Please advice me if i need approval to sell on Amazon Cat dog brush slicker I see them on Amazon and would like to sell the same ,buying on Alibaba

Thank u

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Re-verfication for legal entigty under consumer act
by Seller_H8ob844xTFVthin New Seller Community group

please enable me for verfication again

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I have selling women's jewelry on Amazon. Few days ago, many of my listings were classified as "children's jewelry" and compliance documents were requested for them.

I immediately contacted Amazon seller support and was told to appeal. My appeals were rejected and I received more compliance requests for my 27 ASIN.

I removed the "girl" words from the title or description of listing. if my issue not resolve, Amazon will remove the product sale if we don't take action before deadline, we stored a lot inventory in FBA warehouse.

I called again but the rep had no clue why my listings were classified as "children's jewelry". I messaged Amazon compliance team and asking what could be done to classify my listings as "women's jewelry" and NOT "children's jewelry. Here is the response:

Hello,

We are contacting you as you indicated the product you wish to list should not be subject to the compliance documents. We have reviewed your request and have concluded that your product is Children's Jewelry as per guidelines and subject to the compliance requirements. In order to list this product on Amazon you must submit the documents requested. This product may be removed if the compliance documents are not received.

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I have never successfully applied for an Amazon SAFE-T claim
by Seller_4kTKx49pnhW6din New Seller Community group

I have received 4 orders from buyers, but for some unknown reason, the Amazon system automatically refunded them. The buyers did not contact me, nor did they provide any feedback on product quality or other issues to me. I feel that the system inexplicably refunded me, and the products sent to the buyers were not returned or returned to the Amazon warehouse. I opened several case consultations, and Amazon customer service reported that I appealed for SAFE-T claims, but never successfully appealed. What is this problem? Does that seller know the reason? Please help me answer, thank you.

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Account infringement appeal for 4 months and 120 days without receiving any response
by Seller_nxLP5QWMSpClQin New Seller Community group

My account received trademark text abuse and infringement on March 16th, and my store was subsequently closed. I submitted two appeals on March 16th and March 23rd, but did not receive any response from Amazon.

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SALES DROPPED 50% AT LEAST BEFORE "PRIME DAY SEASON” !!!
by Seller_Kt9WQmQs1m1qPin New Seller Community group

SALES DROPPED 50% AT LEAST BEFORE "PRIME DAY SEASON” !!!

HOPEFULLY I'D RATHER REFUSE PRIME DAY SEASON OR PLATFORM DISCOUNT !

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.