When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.

Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.

Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.

Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.

Thank you for your attention to this matter.

One of listing been inactive for no reason. But the point is there are no options for apreal... How to deal with this????

Hi Team,

I’m in the process of appealing my second rejection for Brand Registry application. Unfortunately the second rejection came in within minutes so it seems it was routed to an automated review. Is there someone I can connect with to confirm the following?

Case ID: 17182047451

My Amazon Business Development rep was also unsure as to why the application was Rejected after reviewing the details. I've gone through the criteria line by line, here's the detail:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

This does not apply as I have not submitted any notice submissions or tampered with the catalog.

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

This does not apply as I have only 1 Amazon seller account and Sunshine State Goods is my only 1 brand.

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

This does not apply as I have only 1 Amazon seller account and have completed all required steps for seller verification.

d) inability to provide sufficient evidence of branding on products/packaging;

This does not apply as I have provided evidence of branding on the product on my original application. I have included evidence here with a photo of my product packaging. The branding is clearly on the package. (Photo attached on the original application and the appeal)

e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

This does not apply as I have 1 active Amazon seller account. This does not apply as my filing firm is in good standing with US federal regulations and USPTO rules.

Thanks!

Hello Seller Community,

I currently have an Amazon seller account registered under my personal name, but I am planning to open an LLC in the USA and would like to transition my account details from personal to business.

Could anyone guide me on the process? Specifically, I’d like to know:

1. What steps are required to update my legal entity and tax details?

2. Do I need to create a new account, or can I update my existing one?

3. Are there any verification requirements or documents I should prepare?

Any insights or experiences would be greatly appreciated!