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New Seller Community

539K members
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New Seller Community

539K members
2.8K discussions
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Seller_4GjtS9k0cnHHv∙in New Seller Community group
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Seller_rRdv0JLY2U3MP∙in New Seller Community group
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Seller_2PNGgE7dtjEmp∙in New Seller Community group
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Seller_gr5oi0H7gfsY1∙in New Seller Community group
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Seller_EmIsfmkQDFFAc∙in New Seller Community group
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Seller_Ua6zplYfJ8NDd∙in New Seller Community group
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Seller_xzfdCYsxbKBjA∙in New Seller Community group
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Seller_HctqU4Rq7Yy2f∙in New Seller Community group
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Seller_lUJtXC4fKi3ti∙in New Seller Community group
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Seller_yEa9tzh3xyQX4∙in New Seller Community group
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Seller_U5HZFiGNBnQnu∙in New Seller Community group
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Seller_4GjtS9k0cnHHv∙in New Seller Community group
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New Seller Community Digest (December 11th Edition)
by Seller_4GjtS9k0cnHHv

Take a look below at a round-up of community manager authored content in a variety of areas you may have missed over the last week!

  • How to - Vacation Mode: Looking to take some time off for the holiday but not sure how to protect your business in your absence? Read this post to learn how you can sit back and relax when you want to.

What would you like to see more information on?

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Seller_rRdv0JLY2U3MP∙in New Seller Community group
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Rreceived a letter from Manhat... Beachw... M...
by Seller_rRdv0JLY2U3MP
Amazon replied

I'm a new seller. received a letter from Manhat... Beachw... M... demanding that I remove some listings.

Dear Seller,

We hope this message finds you well. Please be aware that Manhat... Beachw... M..., Manufacturers of La Blanca, Maxine of Hollywood, Sunshine 79, 24th & Ocean, requires authorization to sell our products on third-party marketplaces such as Amazon.

Currently, we do not have a record of your authorization to sell our products on Amazon. To avoid any potential issues, we kindly ask that you remove any Manhat... Beachw... listings from Amazon within seven days of receiving this notice. If the listings are not removed within this timeframe, we may need to consider further action.

Our goal is to maintain a positive marketplace experience for all sellers and customers, and we appreciate your understanding and cooperation in this matter.

If you have any questions or need clarification regarding our policies, please don’t hesitate to reach out.

Sincerely,

The Manhat.. Beachw... M... Team

Maybe someone got something like this, what should I do about it?

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Seller_2PNGgE7dtjEmp∙in New Seller Community group
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I have a question about my account or need help with an appeal.
by Seller_2PNGgE7dtjEmp

Dear Amazon Team and Other Members,

Last Month, on November 12, 2024, I received an email notifying me of the deactivation of my account due to authenticity concerns regarding my product (ASIN: B002K0NQYU, Brand: ELTRON). Following this, I submitted an appeal in Seller Central on November 13, 2024, and soo on 6 appeals, including the Brand Letter of Authorization and the original paid invoice to verify the authenticity of the inventory.

The inventory was purchased directly from the brand and sold under an offer listing, as per Amazon's guidelines. I have upload 6 times original invoice and LOA and supply chain from issued the Brand direct but got rejected every time.

I kindly request you to review my appeal or help me to contact with Higher department for that issue. its very impacted my Amazon business and waste of my time.

Thank you for your prompt attention to this matter. I greatly appreciate your help in resolving this issue.

Best regards,

Sohail Farooq| Director

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Seller_gr5oi0H7gfsY1∙in New Seller Community group
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Amazon support is so amazing... not. I need help.
by Seller_gr5oi0H7gfsY1
Amazon replied

Need some advice here.

I manufacture and sell Snap Caps. About once a month, my product is automatically flagged and I need to go through a dispute to get them back up and listed again. Every time, I have to contact customer support and show them how my products do not violate any guidelines and how I am not selling ammunition or weapons. The amazon chat system never fails to amaze me on how incompetent they are.

This time was the worst. When I asked them to show me which policy I was violating, they just say that they will get back to me over email. One thing I have learned is that if it goes to email, nothing gets resolved and they just throw another false violation accusation against me without actually looking at my product for more than 10 seconds. I asked them to continue the conversation or contact me over the phone and not email. They waited five minutes with no reply, then closed the chat, saying I was inactive (see the below image). Great. That was 30 minutes of more wasted time.

How do I streamline this for my business? It makes it impossible to get anywhere.

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Seller_EmIsfmkQDFFAc∙in New Seller Community group
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Unsafe to advertise This ASIN is identified as potentially embarrassing or offensive and cant add coupons!!
by Seller_EmIsfmkQDFFAc

This is my first time trying to create a coupon but we are getting all our coupons suspended with the same error: Unsafe to advertise. This ASIN is identified as potentially embarrassing or offensive and cannot be added to a coupon. We have open case with Amazon support and still haven't received any help for our product with ASIN: B0DL7QLMBY which are Dog Treats and Snacks!

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Seller_Ua6zplYfJ8NDd∙in New Seller Community group
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Safe-T-Claim Issues
by Seller_Ua6zplYfJ8NDd

I filed claim 17335-48939-9719251 yet it appears the pictures and replies are being ignored. The customer returned a fraudulent product. I took pictures of the the fake as well as what the actual product looks like and weighs compared to the fake yet my claim keeps getting denied. Would it be possible to get a Mod to look into this and help me to find what I'm missing and why it's getting denied?

@Seller_RSwABJNHpHnEZ

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Seller_xzfdCYsxbKBjA∙in New Seller Community group
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False Inactive account
by Seller_xzfdCYsxbKBjA

Hello all, everytime I try to access to my account I receive the following message:

"Your account is inactive

You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

then I press continue and I receive the following:

"Account Reactivated

Your account is now active

You can click on the navigation menu item to navigate anywhere."

But if I try to access to anywhere in my sellers central it goes back to the fist message, your account is inactive and it starts all over.

I cannot even access to help and support! that is why I am trying to request for help here, I cannot do anything in my account.

please, if someone can let me know how to solve this.

thank you in advance

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Seller_HctqU4Rq7Yy2f∙in New Seller Community group
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The account is deactivated - and there is no way to get through
by Seller_HctqU4Rq7Yy2f

My account is closed - and all my efforts to prove that I HAVE NOT VIOLATED any rules have not yielded any results

And all because of the TYPOLOGY of the product, which was purchased on the official website and has already been completely sold. I have no other documents - both the invoice and the website have been sent. The answer is - not enough information

Maybe someone can tell me what can be done and who to contact.

In general, the relationship is somehow one-sided. Another example: I received permission to sell - bought - sent - paid - and suddenly Amazon cancels the right to sell. Retroactively. Losses - losses - losses. And there is no normal explanation - WHY

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Seller_lUJtXC4fKi3ti∙in New Seller Community group
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OTR Health Risk of deactivation unfair
by Seller_lUJtXC4fKi3ti
Amazon replied

I used Amazon labels with OTR protection for all my deliveries, but my account says it's at risk deactivation for OTR (on TIme Delivery Rate). When I contacted customer service, they told it was because I did not check a box that mentioned automated one-day handling I have since checked the, but this is an unfair health ding that I have to see as a new Amazon seller. I have shipped items immediately, followed Amazon instructions, and used Amazon labels, so my account should not reflect a warning. Customer service was not understanding and could not remove the note from my account. I understand it won't actually affect my account, but it wasted my time, and it's upsetting to see it on my dashboard every time I go to it. Amazon should not guarantee OTR protection before I purchase a label when it's not a protection as stated. Terrible technicality.

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Seller_yEa9tzh3xyQX4∙in New Seller Community group
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New Amazon Seller - 120 days free stroage
by Seller_yEa9tzh3xyQX4
Amazon replied

Please help!

We are a new Amazon seller and we've yet to receive the "free storage" for 120 days. We've been up just over a month, and now we have an invoice for $1800.00 for the storage fees. What is the best way to handle this situation? Who should I reach out too?

Thanks for your help and support!

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Seller_U5HZFiGNBnQnu∙in New Seller Community group
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Incentives dashboard is empty
by Seller_U5HZFiGNBnQnu
Amazon replied

Hi,

I am a new seller (created account 3.5 months ago, the products are listed but not active yet).

My brand have been recently enrolled into brand registry. However, there are no benefits/credits available in my New seller Incentives dashboard https://sellercentral.amazon.com/new-seller-incentives/dashboard - the page is empty (please see the screenshot below).

I'm the brand owner, registered in the US and my product was listed after March 1, 2024. Also, I have both Protection and Selling Roles for the brand and I am the only one who has the Brand representative, selling and protection roles for this brand. The team also confirmed that my products are properly linked/associated with my brand.

I've been trying to unsuccessfully resolve this issue with the Amazon support team which keeps sending me links and general info about the incentives ignoring my requests to fix the dashboard and keeps closing the case (Case ID ID 16837455101).

@Seller_t9kvdr2yixQej , would you be able to take a look at this please?

Thank you in advance,

Katherine.

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.