Long Time Passed But The Case Still Pending Amazon Action: A Child Listing Standalone from its Parent Listing on Frontpage Several Times
About the same issue, we had submitted cases for 9 times: A Child ASIN has been separated from the Parent ASIN several times.
At latest case: ID: 17168834101, the Respective Team replied on 02/08/2025, said that: "After the review, our internal informing that the parent family is already in approved state. Hence no further action is required."
But so far, the Child listing is still standalone on frontpage, even though, it's connected to its parent listing in backed.
This separation without any notification from Amazon, and damaging our customer experience, dropping the child listing sale significantly, damaging the interests of Amazon, buyers and sellers.
The other relative case id: 17077785831, 16963950871,16915780301，16586283731, 16649222621, 16963950871,17006638571.
In case: 17077785831, Amazon reply: "After the review, our internal informing that the parent family is already in approved state"
In case: "...we have notified our higher team regarding the issues to avoid this in the future."
But till now, this problem have not been solved. It seems an system bug, but not fixed. Anyone from Amazon can help us to fix it permanently.
32 replies
Seller_fMP1gWtr7mEHV
At latest case: ID: 17168834101 was submitted before 02/08/2025, and on 02/24/2025, it's still "Action Needed By Amazon". This separation is without any notification from Amazon. Our customer's experience have being damaged the sale of the standalone child listing is dropping significantly. It's dying to be dead. Why this case pending so many days.? Anyone from Amazon can help us to fix it permanently.
Manny_Amazon
Hello @Seller_fMP1gWtr7mEHV,
Thanks for posting your inquiry. I've reviewed the details of your request and see that case 17168834101 is currently open with Seller Support who is actively looking into this issue and is providing you with updates. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
