I’m reaching out in hopes that someone has experienced a similar issue—or that a member of the Amazon team might see this and offer guidance. I’m currently dealing with an issue through Amazon Trust & Safety. Two seller accounts have somehow been associated with the same identity:

- One account uses a condensed username (e.g., no spaces or punctuation)

- The other uses a properly formatted name with spaces

This appears to be a duplication caused either by a technical glitch or a setup mistake. I fully acknowledge Amazon’s policy on associated accounts and want to make it clear that I’m not trying to operate multiple accounts.

Important note: I have only one set of login credentials (email and password). I have never used or created a second, separate login. Both of these accounts seem to be tied to the same login, which makes me believe the duplication is unintentional.

Here’s the core issue:

My main account, which I actively use to sell and manage my book, has been deactivated due to the existence of the other account (which is also deactivated). I've now submitted three appeals, requesting that Amazon:

Keep only the correct, active account

Permanently remove or deactivate the duplicate

Unfortunately, there’s been no resolution, and my account has now been down for several days—right after a major launch. This situation is incredibly frustrating, and I would appreciate any advice, experiences, or suggestions from the community. If anyone has successfully navigated a similar case, your input would be invaluable.