Hello Everyone,

I wanted to follow up on a previous thread we created on multiple accounts. This will be a series of posts over the next week to help elaborate on these scenarios and how to resolve them.

The first step regardless of the situation should be to review your performance notifications and verify if you recognize the store you were found to be associated with. This will help identify one of the scenarios I will be discussing.

Global Accounts:

If your notification indicates a similar store name or one you previously used you may be associated to one of your stores in another region such as Europe or Asia.

You can confirm if this is a global account issue by navigating to your account information page and reviewing the stores connected to your account. If you find other stores outside US, Mexico, Canada, or Brazil you will need to sign into each of those stores to confirm they are active. The regional switcher at the top of your screen should help with navigation, but you can also use our global selling policy page which has links to each region if you run into any issues.

While researching all available stores, you will need to verify they are active. If any store is inactive or in a deactivated state, it will create a multiple account policy violation. Scenarios with global account associations can only be addressed by confirming the reinstatement of all stores. If you need guidance on reactivation of those stores, you are welcome to contact support or create your own topic here in the forums. When creating your topic please review my post with suggestions on creating an account heath thread so we can best assist you through your situation.

Once you have verified all stores are active, you will need to sign into the store that was originally deactivated for multiple accounts and acknowledge the reactivated stores. Please follow the process below to ensure the proper options are selected.

1. Navigate to your account health pageand click on “reactivate account” or “submit new information”
2. You will need to choose “I understand the policy and acknowledge that I am or have been associated with other selling accounts” and click next.
3. You will then be presented with new options; you will need to choose “My other account is reinstated”
4. Provide the date of reinstatement in the text box and click submit.

This will prompt a new review of your situation, if all issues have been addressed the store will be eligible for reactivation. I hope you find this information resourceful when addressing your multiple account policy violations.

Emet.