Hello Amazon Team!

We are having an issue with Amazon Buy Shipping not showing the proper rate for Fedex Standard Overnight (shipping with Fedex Envelope). We have correctly linked our Fedex account with negotiated rates. We are also using the correct dimensions for Fedex Envelope: 9.5 x 12.5 x .5 in. When we ship on Shipstation (or other platforms) we are able to get a rate over 20% cheaper when selecting our Fedex Account rates vs what we see in Amazon Buy Shipping on the Amazon website (or shipstation/veeqo using Amazon Buy Shipping).

This is a substantial amount of additional cost on high volume and we'd really like to get some help sorting this out to get the proper rate to load for us on Amazon Buy Shipping. It appears that no matter what dimensions we input for Fedex Overnight, it always produces the same rate as if we were shipping "package", not Fedex Envelope.

The 2 Day Fedex rates work fine for us and the rate matches what we spend outside of Buy Shipping as long as we use the proper dimensions (thanks to the tips for package dimensions 9.5 x 12.5 x .5 in. as outlined in the article titled FedEx shipping services and restrictions).

We've tried opening a support case 16974601841, but there was not a resolution.

I'm also seeing the same exact issue I've seen some others have when searching the forum.

@Seller_yoBaUhzkFJuPI

@Seller_F4jXaTej2OLpS

https://sellercentral.amazon.com/seller-forums/discussions/t/bc53576d-a127-4386-9b8d-9168850f8772

https://sellercentral.amazon.com/seller-forums/discussions/t/324863f6-85c0-481b-b3a9-ce5e5c8f5c18

https://sellercentral.amazon.com/seller-forums/discussions/t/68586f44-3851-4ddd-ba94-8de00a88ce25

How do we get Fedex to come get the packages we ship through our Amazon account? We do not have a Fedex account.

FedEx account is linked, but the discounted price is not reflected correctly for the FedEx 2Day One Rate while shipping with a FedEx one-rate envelope. For the same order, we always get charged 30% more than the discount we are eligible for with our FedEx account linked. The same issue applies to all our orders, and it prevents us from providing the best shipping experience to our customers.

We opened several cases regarding this since April 2024 but never got the issue fixed permanently. Please look into this for us!

Related case IDs:

16608835441 (Most recent)

15197024911

15171208191 (Pending Amazon Action for over 6 months)