Hello,

Amazon Freight LTL picked up our order FBA17JGT3V8P and we need a signed BOL from the delivery. Where can we get this document?

Amazon Reference Number is - 26522740341

Hello,

We sent products to FBA using the partnered carrier (LTL) TFORCE FREIGHT. The shipment was delivered.

There are a few discrepancies. We need to make a claim for missing products, therefore we need a proof of delivery from TFORCE.

On the BOL we downloaded from Amazon, there is no PRO number. The carrier TFORCE is ''unable to find the proof of delivery'' unless we provide the PRO number.

Tried opening a log with seller support. Useless and confusing as always.

Anyone dealt with the same issue with carrier TFORCE?

Thanks

Mods, need some assistance with a case that is going nowhere and we cannot get resolution. We keep getting the same cut and paste answers from seller support.

We are disputing lost inventory and have provided a signed BOL from our warehouse. We have also provided the BOL that Amazon Freight LTL supplied to us. Seller support is not accepting either BOL and are stating they need a signed BOL. Both BOLs that we have provided are signed.

Case ID 14973786281

Could a mod please help us to escalate this case?

Thank you!