Countries
Read only
Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
71 replies
Seller_w9TPy0I0aWHqI
@CR_Amazon can you please assist and guide me what to do regarding this issue as i cant see any option to upload or submit the documents for the verification i have just manually passed my documents to the team
CaseID: 16855425411
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for posting your concerns with your account.
I have reached out to the appropriate teams to look further into your concerns. This team does not provide any estimates on how long their review will take, however they will provide updates to both you and me once their review has been completed. Please continue to monitor your performance notifications in seller central for additional communication from their end. Once I have an update, I will follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
@Atlas_Amazon
@Connor_Amazon
@Emet_Amazon
@April_Amazon
@CR_Amazon
@Noor_Amazon
Any one can assist me regarding my issue its more than a week I am not getting any response from internal team regarding my identity verification issue ?
Second CASE ID: 16880847951
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for following up on the situation.
I have reached back out to our review teams who did confirm the situation, but is unable to provide any further guidance at this time. I do not have any insight into these teams processes, but as soon as new information is made available to me I can follow up with you once again. Until I have an update I wont be able to offer any further guidance at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I am following up, but at this time I still have no additional information from our review teams.
After following up with the appropriate teams, I have been advised that they are still researching the situation. They have not provided any specific updates other than they have received multiple requests for updates from our account health teams. It would seem they also are lacking any additional information on the situation. I am attempting to gather more details and continuing to research possible solutions. As previously mentioned due to my limited visibility into the situation, I will need to wait for this team to provide updates to advise further or on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you again for following up.
Hey @Emet_Amazon can you please assist me with this its almost 2 months now and i am all over helpless on this issue please help me to address this issue as soon as possible its third time amazon reactivated my account after being deactivated many time due to same issue which is already successfully completed on 9th january 2025 and after that day i got deactivated 3 times and reactivated 3 times but the issue is remain the same and i am sure after few days i am gonna get another deactivation for same reason if you go through my previous message the account banner is still there and verification tabs are still there one is identity verification reverify and other one tax information unverified and there is no path or window available to address these issues please solve this issue reach out to internal team and ask them to solve it now 2 months passed and there is no update made yet on my issue.
I appreciate you following up on this, I am still working with with this team and as mentioned they have taken another reactivation of the account yesterday due to the ongoing issue. I have been made aware of efforts to prevent the repeated deactivation due to this issue, but have limited information this effort at this time.
Although the verification was completed in January, additional information was required which prompted another review. It was at this time an unforeseen issue occurred that has since prevented you from resolving the issue. The technical teams and review teams involved with these processes are very well aware of the issue and are continuing to work on a resolution.
Once I have more information I can follow up and provide what is available.
Emet.
Emet_Amazon
Hello again @Dirham_Stretcher_Sto,
I do appreciate you following up on this.
At this time, I am only being advised that the account is currently exempt from deactivation due to the INFORM request. They have acknowledged there is a technical issue but will not provide any additional information until the situation has been completely resolved on their end. Although this is not what you want to hear or what I would like to provide but we will need to continue waiting for their resolution of the tech issue.
As previously mentioned, if the account is deactivated, without the opportunity to properly complete verification to let me know here so I can work with them on reactivation or next steps.
This is a common situation with cases, typically after 3 days without a response they will close automatically if i remember correctly. If a case is closed, some situations create limited visibility into a situation which is why they may ask for a new case ID or an open case ID to review. This particular situation is already under review with multiple teams so no further action is needed by you at this time. I will continue to monitor the situation and as mentioned once new details emerge I will follow up here with you.
Appreciate the comment @Seller_kIukTwdhvntAp, I always enjoy your humor. I would love to be partying, but still happy to be here!
Emet.
Seller_s0dV9pxqhuyov
Hello Dear Amazon,
My account status looks as deactivated because of Consumer Inform Act. I m tring to activate my account but everything looks OK at account status. Can you please tell me what should I do to activate my account? I urgently request support.
Thanks
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I know this has been a on going issue for quite some time.
Our review teams have advised that they have resolved the issues on their end and are requesting that you once again complete the tax questionnaire to resolve a pending tax verification issues. If you have already completed this process after 3/4/25 than please advise so I can communicate back with our review teams to finalize any review processes. If you have no, please visit the tax information page and click on "INFORM Tax Interview" and complete the requested steps, when completed please provide an update here so I again can continue working with our team on finalizing the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Similar Discussions
