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Account deactivated due to consumer inform Act.
Hello ,with reference ID 16925085881.
My Account deactivated due to the consumer inform act on Nov,19. I have been trying for a month to activate my account but unable to succeed,I think I am unable to understand the reason for rejection of my documents or the support team is unable to mention specific reasons.
My Account should be activated due to the following reasons.
1- Consumers inform Act does not apply on my Account as there is no selling history.
2- My Bank statement is under 180 days.
3- My country of Birth and country of citizenship is Same, I have provided my National ID card, driving license, my professional licence,LLC,EIN, Bank statement for further verification proof.
4- I have attached my LLC with my account after 5-6 months after opening an account with Amazon.
5- My LLC address and my country of citizenship have been verified by Amazon.
On phone call support team confirmed there is no issue in dcouments.and account will be activated.but i get same reply from account health support team.
Now one thing a very clear,support team reply is just copy and paste,they are not interested in your case, they will close the case,and reply we can not provide support on it.
there is no check on support team, there is no complain system against support team.
Once the Account deactivated ,its almost impossible to reactivate. as account health team do not have any concern with your account, They are not problem solver,they are problem creater.
3 replies
Seller_J46Ruz3VzvWCV
First, this is just a forum. You aren't writing to Amazon specifically here. Yes, a mod might intervene but your reasoning won't help.
Selling history doesn't matter. It applies to everyone with a seller account.
Did you include all pages?
Is it in your name and address - matching exactly with Legal Entity and Business Address?
Amazon doesn't ask for all these. ONLY submit what they ask for.
Did Amazon ask for this? ONLY submit what they ask for.
But do they match exactly with Legal Entity and Business Address?
Correct. they can only use pre-written templates. It's up to you to figure out the issue.
Try reading over this old post - https://sellercentral.amazon.com/seller-forums/discussions/t/d493b0485032a7e32c3e2c85fbda887b - and see if you can find the issue with what you are submitting. 99% of the time it's the seller not knowing exactly what Amazon wants.
What I don't see is mention of your Utility bill, which is a requirement.
For the utility bill, there are a set of requirements that need to be met. I have included some of them below for an additional reference.
- Must be one of the following: piped/natural gas, electricity, piped water, mobile/fixed-phone line, or internet service.
- Must be dated within 90 days
- Must be in PDF, PNG, JPEG, or GIF; screenshots are not valid.
- Must be in one of the supported languages: Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese.
Rob - Oneida Books (NSFE), Oneida (OSFE)
Levi_Dylan_Amazon
Hello @Seller_KDMhfGIdzfbrM,
Thank you for posting on the forums.
I see that your account is deactivated due to Inform Consumers Act verification and you are seeking guidance to get this resolved. I understand that the lack of clarity and support in this situation is causing you frustration so I am here to provide assistance.
Hello ,with reference ID 16925085881.
I was able to work with our partner teams to check on the status of your account and they confirmed that you were reinstated successfully as of yesterday. Can you check and confirm if this is what you are seeing as well?
If everything has been addressed for you I am very glad. Please don't hesitate to reach back out if you have any other concerns. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
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