Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Seller_CRHOv021qFYYU

A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.

Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??

We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.

Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.

Amazon ignored all these facts and issued a refund:

"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

Appeal also denied with the same reasons! Does not matter what proofs we gave.

Amazon, please respond! Is this normal?

666 views
27 replies
Tags:A to Z Claims
150
Reply
27 replies
user profile
Seller_OvL8C4BJWiuS9

Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.

40
user profile
SEAmod

Hi @Seller_CRHOv021qFYYU

I see that your proof was accepted. They said your Order Defect Rate has not been impacted.

If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.

I am adding a link to another post about the benefits to sellers. Please go here to learn more.

Susan

222
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

That is so ridiculous. You know 95% of these claims are BS and Amazon continues to let it happen.

The days of the customer is always right are over. Buyers have been trained by Amazon to continue with this behavior of scamming and stealing. Amazon just keeps making it more difficult to get a fair shake.

190
user profile
SEAmod

@Seller_OvL8C4BJWiuS9

I don't know what percent are BS, and I don't disagree with your logic. I do what I can every day to help sellers resolve issues like these.

Susan

97
user profile
Seller_dvHveFobdI19e
In reply to: SEAmod's post

You might want to read your own policy someday, Susan.

It says that proof of successful delivery is a signature. Not the signature of the individual on the order, just an agent at the address.

You acknowledge that scams happen. Then you feed into but accepting anything a buyer says despite clear evidence to the contrary.

180
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post
This post has been deleted
00
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post

Wow! Amazon, thank you! You just gave me an idea how to steal here! Great, we can order whatever we want and then say we NEVER received it! Need to spread this information you gave! I will copy and past and will show aother buyers and seller how you Amazon responded!

This is BS what you Amazon to sellers and how you help scammers!

80
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

What you can do is take what you see here to the head honchos there and try to get this mess fixed.

It really is a cluster of policies that are not followed by Amazon itself and seller support or customer service really need to be retrained on what those policies are.

40
user profile
Seller_CRHOv021qFYYU

yes, i know it and this is not the first time for me unfortunately. If i was a bad person i could have many free stuff from Amazon, by simply lying to Amazon support. This is not right how Amazon treat their sellers especially whos been selling for many years like us.

20
user profile
Seller_zc50DVO3FE5fz
In reply to: SEAmod's post

Susan, this does not make sense. You are the first Amazon representative I've ever heard said that Signature does not count as proof of delivery. It's literally in Amazon policy that a Signature *does* count as proof of delivery. Can you please explain your discrepancy?

30
user profile
Seller_CRHOv021qFYYU

i think, all they wanted to say here, that "go to hell sellers, we do what we want and you shut up and earn money for us"

10
user profile
Seller_SJRMV3s4mNrFA
In reply to: SEAmod's post

I'm beginning to realize that Amazon's "policy" of only protecting when THEIR shipping is used borders on Extortion and violates RICO laws "Pay us or something might happen to your place"

00
user profile
Seller_4m5fueMMluRGT
In reply to: SEAmod's post

But a photo is enough proof for a Amazon delivered order????

00
user profile
Seller_r9wMm8LrE5iKj

I believe this is our point, exactly:

user profile
SEAmod
Why? Because there are scams out there.
View post

Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?

50
user profile
Seller_SJRMV3s4mNrFA

Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.

30
user profile
Seller_HP0CuTSNvJvu9

What I relief, I guess I can save a ton of money not paying for signature capture anymore.

40
user profile
Seller_CRHOv021qFYYU

finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.

50
There are no more posts to display
user profile
Seller_CRHOv021qFYYU

A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.

Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??

We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.

Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.

Amazon ignored all these facts and issued a refund:

"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

Appeal also denied with the same reasons! Does not matter what proofs we gave.

Amazon, please respond! Is this normal?

666 views
27 replies
Tags:A to Z Claims
150
Reply
user profile

A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.

by Seller_CRHOv021qFYYU

Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??

We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.

Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.

Amazon ignored all these facts and issued a refund:

"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

Appeal also denied with the same reasons! Does not matter what proofs we gave.

Amazon, please respond! Is this normal?

Tags:A to Z Claims
150
666 views
27 replies
Reply
27 replies
27 replies
Quick filters
Sort by
user profile
Seller_OvL8C4BJWiuS9

Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.

40
user profile
SEAmod

Hi @Seller_CRHOv021qFYYU

I see that your proof was accepted. They said your Order Defect Rate has not been impacted.

If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.

I am adding a link to another post about the benefits to sellers. Please go here to learn more.

Susan

222
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

That is so ridiculous. You know 95% of these claims are BS and Amazon continues to let it happen.

The days of the customer is always right are over. Buyers have been trained by Amazon to continue with this behavior of scamming and stealing. Amazon just keeps making it more difficult to get a fair shake.

190
user profile
SEAmod

@Seller_OvL8C4BJWiuS9

I don't know what percent are BS, and I don't disagree with your logic. I do what I can every day to help sellers resolve issues like these.

Susan

97
user profile
Seller_dvHveFobdI19e
In reply to: SEAmod's post

You might want to read your own policy someday, Susan.

It says that proof of successful delivery is a signature. Not the signature of the individual on the order, just an agent at the address.

You acknowledge that scams happen. Then you feed into but accepting anything a buyer says despite clear evidence to the contrary.

180
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post
This post has been deleted
00
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post

Wow! Amazon, thank you! You just gave me an idea how to steal here! Great, we can order whatever we want and then say we NEVER received it! Need to spread this information you gave! I will copy and past and will show aother buyers and seller how you Amazon responded!

This is BS what you Amazon to sellers and how you help scammers!

80
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

What you can do is take what you see here to the head honchos there and try to get this mess fixed.

It really is a cluster of policies that are not followed by Amazon itself and seller support or customer service really need to be retrained on what those policies are.

40
user profile
Seller_CRHOv021qFYYU

yes, i know it and this is not the first time for me unfortunately. If i was a bad person i could have many free stuff from Amazon, by simply lying to Amazon support. This is not right how Amazon treat their sellers especially whos been selling for many years like us.

20
user profile
Seller_zc50DVO3FE5fz
In reply to: SEAmod's post

Susan, this does not make sense. You are the first Amazon representative I've ever heard said that Signature does not count as proof of delivery. It's literally in Amazon policy that a Signature *does* count as proof of delivery. Can you please explain your discrepancy?

30
user profile
Seller_CRHOv021qFYYU

i think, all they wanted to say here, that "go to hell sellers, we do what we want and you shut up and earn money for us"

10
user profile
Seller_SJRMV3s4mNrFA
In reply to: SEAmod's post

I'm beginning to realize that Amazon's "policy" of only protecting when THEIR shipping is used borders on Extortion and violates RICO laws "Pay us or something might happen to your place"

00
user profile
Seller_4m5fueMMluRGT
In reply to: SEAmod's post

But a photo is enough proof for a Amazon delivered order????

00
user profile
Seller_r9wMm8LrE5iKj

I believe this is our point, exactly:

user profile
SEAmod
Why? Because there are scams out there.
View post

Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?

50
user profile
Seller_SJRMV3s4mNrFA

Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.

30
user profile
Seller_HP0CuTSNvJvu9

What I relief, I guess I can save a ton of money not paying for signature capture anymore.

40
user profile
Seller_CRHOv021qFYYU

finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.

50
There are no more posts to display
user profile
Seller_OvL8C4BJWiuS9

Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.

40
user profile
Seller_OvL8C4BJWiuS9

Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.

40
Reply
user profile
SEAmod

Hi @Seller_CRHOv021qFYYU

I see that your proof was accepted. They said your Order Defect Rate has not been impacted.

If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.

I am adding a link to another post about the benefits to sellers. Please go here to learn more.

Susan

222
user profile
SEAmod

Hi @Seller_CRHOv021qFYYU

I see that your proof was accepted. They said your Order Defect Rate has not been impacted.

If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.

I am adding a link to another post about the benefits to sellers. Please go here to learn more.

Susan

222
Reply
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

That is so ridiculous. You know 95% of these claims are BS and Amazon continues to let it happen.

The days of the customer is always right are over. Buyers have been trained by Amazon to continue with this behavior of scamming and stealing. Amazon just keeps making it more difficult to get a fair shake.

190
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

That is so ridiculous. You know 95% of these claims are BS and Amazon continues to let it happen.

The days of the customer is always right are over. Buyers have been trained by Amazon to continue with this behavior of scamming and stealing. Amazon just keeps making it more difficult to get a fair shake.

190
Reply
user profile
SEAmod

@Seller_OvL8C4BJWiuS9

I don't know what percent are BS, and I don't disagree with your logic. I do what I can every day to help sellers resolve issues like these.

Susan

97
user profile
SEAmod

@Seller_OvL8C4BJWiuS9

I don't know what percent are BS, and I don't disagree with your logic. I do what I can every day to help sellers resolve issues like these.

Susan

97
Reply
user profile
Seller_dvHveFobdI19e
In reply to: SEAmod's post

You might want to read your own policy someday, Susan.

It says that proof of successful delivery is a signature. Not the signature of the individual on the order, just an agent at the address.

You acknowledge that scams happen. Then you feed into but accepting anything a buyer says despite clear evidence to the contrary.

180
user profile
Seller_dvHveFobdI19e
In reply to: SEAmod's post

You might want to read your own policy someday, Susan.

It says that proof of successful delivery is a signature. Not the signature of the individual on the order, just an agent at the address.

You acknowledge that scams happen. Then you feed into but accepting anything a buyer says despite clear evidence to the contrary.

180
Reply
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post
This post has been deleted
00
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post
This post has been deleted
00
Reply
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post

Wow! Amazon, thank you! You just gave me an idea how to steal here! Great, we can order whatever we want and then say we NEVER received it! Need to spread this information you gave! I will copy and past and will show aother buyers and seller how you Amazon responded!

This is BS what you Amazon to sellers and how you help scammers!

80
user profile
Seller_CRHOv021qFYYU
In reply to: SEAmod's post

Wow! Amazon, thank you! You just gave me an idea how to steal here! Great, we can order whatever we want and then say we NEVER received it! Need to spread this information you gave! I will copy and past and will show aother buyers and seller how you Amazon responded!

This is BS what you Amazon to sellers and how you help scammers!

80
Reply
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

What you can do is take what you see here to the head honchos there and try to get this mess fixed.

It really is a cluster of policies that are not followed by Amazon itself and seller support or customer service really need to be retrained on what those policies are.

40
user profile
Seller_OvL8C4BJWiuS9
In reply to: SEAmod's post

What you can do is take what you see here to the head honchos there and try to get this mess fixed.

It really is a cluster of policies that are not followed by Amazon itself and seller support or customer service really need to be retrained on what those policies are.

40
Reply
user profile
Seller_CRHOv021qFYYU

yes, i know it and this is not the first time for me unfortunately. If i was a bad person i could have many free stuff from Amazon, by simply lying to Amazon support. This is not right how Amazon treat their sellers especially whos been selling for many years like us.

20
user profile
Seller_CRHOv021qFYYU

yes, i know it and this is not the first time for me unfortunately. If i was a bad person i could have many free stuff from Amazon, by simply lying to Amazon support. This is not right how Amazon treat their sellers especially whos been selling for many years like us.

20
Reply
user profile
Seller_zc50DVO3FE5fz
In reply to: SEAmod's post

Susan, this does not make sense. You are the first Amazon representative I've ever heard said that Signature does not count as proof of delivery. It's literally in Amazon policy that a Signature *does* count as proof of delivery. Can you please explain your discrepancy?

30
user profile
Seller_zc50DVO3FE5fz
In reply to: SEAmod's post

Susan, this does not make sense. You are the first Amazon representative I've ever heard said that Signature does not count as proof of delivery. It's literally in Amazon policy that a Signature *does* count as proof of delivery. Can you please explain your discrepancy?

30
Reply
user profile
Seller_CRHOv021qFYYU

i think, all they wanted to say here, that "go to hell sellers, we do what we want and you shut up and earn money for us"

10
user profile
Seller_CRHOv021qFYYU

i think, all they wanted to say here, that "go to hell sellers, we do what we want and you shut up and earn money for us"

10
Reply
user profile
Seller_SJRMV3s4mNrFA
In reply to: SEAmod's post

I'm beginning to realize that Amazon's "policy" of only protecting when THEIR shipping is used borders on Extortion and violates RICO laws "Pay us or something might happen to your place"

00
user profile
Seller_SJRMV3s4mNrFA
In reply to: SEAmod's post

I'm beginning to realize that Amazon's "policy" of only protecting when THEIR shipping is used borders on Extortion and violates RICO laws "Pay us or something might happen to your place"

00
Reply
user profile
Seller_4m5fueMMluRGT
In reply to: SEAmod's post

But a photo is enough proof for a Amazon delivered order????

00
user profile
Seller_4m5fueMMluRGT
In reply to: SEAmod's post

But a photo is enough proof for a Amazon delivered order????

00
Reply
user profile
Seller_r9wMm8LrE5iKj

I believe this is our point, exactly:

user profile
SEAmod
Why? Because there are scams out there.
View post

Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?

50
user profile
Seller_r9wMm8LrE5iKj

I believe this is our point, exactly:

user profile
SEAmod
Why? Because there are scams out there.
View post

Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?

50
Reply
user profile
Seller_SJRMV3s4mNrFA

Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.

30
user profile
Seller_SJRMV3s4mNrFA

Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.

30
Reply
user profile
Seller_HP0CuTSNvJvu9

What I relief, I guess I can save a ton of money not paying for signature capture anymore.

40
user profile
Seller_HP0CuTSNvJvu9

What I relief, I guess I can save a ton of money not paying for signature capture anymore.

40
Reply
user profile
Seller_CRHOv021qFYYU

finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.

50
user profile
Seller_CRHOv021qFYYU

finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.

50
Reply
There are no more posts to display

Similar Discussions

Similar Discussions

Go to original post