A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.
Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??
We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.
Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.
Amazon ignored all these facts and issued a refund:
"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
Appeal also denied with the same reasons! Does not matter what proofs we gave.
Amazon, please respond! Is this normal?
A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.
Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??
We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.
Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.
Amazon ignored all these facts and issued a refund:
"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
Appeal also denied with the same reasons! Does not matter what proofs we gave.
Amazon, please respond! Is this normal?
0 replies
Seller_OvL8C4BJWiuS9
Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.
SEAmod
Hi @Seller_CRHOv021qFYYU
I see that your proof was accepted. They said your Order Defect Rate has not been impacted.
If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.
I am adding a link to another post about the benefits to sellers. Please go here to learn more.
Susan
Seller_r9wMm8LrE5iKj
I believe this is our point, exactly:
Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?
Seller_SJRMV3s4mNrFA
Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.
Seller_HP0CuTSNvJvu9
What I relief, I guess I can save a ton of money not paying for signature capture anymore.
Seller_CRHOv021qFYYU
finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.
A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.
Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??
We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.
Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.
Amazon ignored all these facts and issued a refund:
"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
Appeal also denied with the same reasons! Does not matter what proofs we gave.
Amazon, please respond! Is this normal?
A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.
Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??
We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.
Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.
Amazon ignored all these facts and issued a refund:
"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
Appeal also denied with the same reasons! Does not matter what proofs we gave.
Amazon, please respond! Is this normal?
A-Z INR closed with the refund no the buyer, appeal denied with SIGNED Proof of delivery.
Not sure what is happening to Amazon, but does not matter if you have tracking which shows delivered to the correct address and you also have signed proof of delivery Amazon still says not enough information... Maybe we need to ask for a drop of blood from the customers finger??
We provided to Amazon all the information we had when the case was opened. We also tried to communicate with the buyer and send them information with proof of delivery but when this case was opened buyer turned off incoming emails option, so all our messages to the buyer cannot be delivered.
Item was received on April 08, 2024 and delivery time shown to the buyer was April 12, 2024. Claim opened on May 10, 2024! The buyer NEVER contacted us! I think, they just thought... hm, everybody steals on Amazon, maybe i can try as well.
Amazon ignored all these facts and issued a refund:
"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate"
Appeal also denied with the same reasons! Does not matter what proofs we gave.
Amazon, please respond! Is this normal?
0 replies
0 replies
Seller_OvL8C4BJWiuS9
Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.
SEAmod
Hi @Seller_CRHOv021qFYYU
I see that your proof was accepted. They said your Order Defect Rate has not been impacted.
If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.
I am adding a link to another post about the benefits to sellers. Please go here to learn more.
Susan
Seller_r9wMm8LrE5iKj
I believe this is our point, exactly:
Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?
Seller_SJRMV3s4mNrFA
Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.
Seller_HP0CuTSNvJvu9
What I relief, I guess I can save a ton of money not paying for signature capture anymore.
Seller_CRHOv021qFYYU
finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.
Seller_OvL8C4BJWiuS9
Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.
Seller_OvL8C4BJWiuS9
Did Amazon fund the refund or you? It says you provided sufficient information and that your ODR won't be affected.
SEAmod
Hi @Seller_CRHOv021qFYYU
I see that your proof was accepted. They said your Order Defect Rate has not been impacted.
If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.
I am adding a link to another post about the benefits to sellers. Please go here to learn more.
Susan
SEAmod
Hi @Seller_CRHOv021qFYYU
I see that your proof was accepted. They said your Order Defect Rate has not been impacted.
If you purchase your shipping through Seller Central, and if you ship on time and something happens to the delivery, then you would be protected from the claim.
I am adding a link to another post about the benefits to sellers. Please go here to learn more.
Susan
Seller_r9wMm8LrE5iKj
I believe this is our point, exactly:
Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?
Seller_r9wMm8LrE5iKj
I believe this is our point, exactly:
Do you REALLY want to make margins so low here that all sellers leave, after you have taught them every trick on how to be a vengeful buyer and get away with it? How long can this trendline continue? This is basically what Wal-Mart did to mom-n-pops when they moved into small towns ... but this is nationwide. Do you have any greeter positions available?
Seller_SJRMV3s4mNrFA
Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.
Seller_SJRMV3s4mNrFA
Contact your postmaster general. They'll refer it to their mail fraud unit. Amazon won't be pleased because you aren't "delighting the customer" but Amazon is an accomplice here.
Seller_HP0CuTSNvJvu9
What I relief, I guess I can save a ton of money not paying for signature capture anymore.
Seller_HP0CuTSNvJvu9
What I relief, I guess I can save a ton of money not paying for signature capture anymore.
Seller_CRHOv021qFYYU
finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.
Seller_CRHOv021qFYYU
finally, i was lucky today: my appeal denied, but i re-opened cases 4 times and on 5th time i finally got an answers that they decided to reverse original decision. So, looks like this is very important who will see your case or appeal, or email. One person thinks "i need to go home, i do not give a sh-t" , but when you are lucky - other person will be glad to check all the facts and make a right decision.
