Hi community,

Recently we have received abusive messages from a buyer. Our support team is highly qualified to handle difficult situations. However the way that this customer writes to us threats the sensibility of the reader.

How does Amazon protect the seller of extreme cases?

Dears,

I would like to ask for your help and advise.

Many times happens that the buyer writes a feedback which is false, missleading or regarding the delivery, product review etc.

Unfortunately Amazon says, that the feedback is not eligible to be removed and the cases are closed. We´re quite desperate. How can we succeed in feedbacks removals? The problem also is, that the customers do not answer to our messages..it is then hard to work. :-(

I would be really grateful, if anybody helps us.

Thank you :-)

we ship our orders in From Outside The Country . very Disappointed From DH Duty Rules.

i was connected many time with seller support but they are unable for helping me. i have one of the worst experience From Germany Marketplace.

my Unit Price is 150 Euro. i pay shipping i pay wat i calculate my Unit Price and tax. after the buyer pay duty over 60Euro and many buyer send me negative feedback if i cant send them money for duty. and if i send 60Euro refund its my totally lost even i have to pay from my pocket from the order. why 60Euro Duty for just 150 Order, ??