hello

my account deactivate because I have another account

but I don't have another account and my account is deactivated as I have submitted the details but I not activated

what documents should be submitted

Good afternoon,

I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!

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Hello,

Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":

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I received this notification, and I sent the information on both myself and my address. and then they sent me another one saying that they could not reactivate me due to infringement due to misleading offers or misuse of the account and I have not done any of that. I am just starting to sell on Amazon, they even recently accepted me as a handmade seller, since I knit clothes for babies.

I would like to know what I should do because I don't understand and I have already asked and they only tell me that the account will continue to be deactivated. thank you.