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Seller_1W9vDlP8oicE6

Close account and make a new one?

Hi, I have waited over 30 days to get my account approved. I have provided several documents that they requested and they have replied. Is it possible for me to close the account and make a new one, where I provide all the new documents in the signup process? Or can I get banned for that?

650 views
39 replies
Tags:Lost shipment
10
Reply
user profile
Seller_1W9vDlP8oicE6

Close account and make a new one?

Hi, I have waited over 30 days to get my account approved. I have provided several documents that they requested and they have replied. Is it possible for me to close the account and make a new one, where I provide all the new documents in the signup process? Or can I get banned for that?

Tags:Lost shipment
10
650 views
39 replies
Reply
39 replies
user profile
Seller_IIDp2uHskKGuI

If you try to open a new account under the same person/company/address - this raises a red flag.

Try to contact seller support to help you, and please read this:

@SEAmod seriously, this New Seller Checklist should be pinned to the forum dashboard.

60
user profile
Seller_IIDp2uHskKGuI

Not every new account takes 6 weeks.

There is a difference, no point in trying to find the logic of why, that is Amazon’s business.

The seller I helped had her account activated on the same day.

30
user profile
Seller_1W9vDlP8oicE6
00
user profile
Seller_jZWpyInw8RkYT

@End_sales and @Kori_Baskets, you have two separate situations going on that aren’t related to each other, so you cannot take each other’s advice.

@Kori_Baskets, this is @End_sales’ thread, AND you already have your own thread, so I’m going to flag this and request that a Mod split out your posts into Account Suspended - no reaction over 54 days. It is bad Forum etiquette to take over someone else’s thread, as it can be confusing, particularly when users do not understand how situations that look similar on the surface are actually not.

@End_sales, do NOT contact Seller Support about your issue yet.

60
user profile
Seller_jZWpyInw8RkYT

@End_sales–This final email that you have received from Amazon clearly states, “We may not respond to further emails about this issue.” And they mean it.

Do not try to open another account. That is a violation of Amazon’s policies. From Prohibited seller activities and actions:

Multiple seller accounts:

Operating and maintaining multiple Seller Central accounts is prohibited.

@Zapkid and @Mellogirl88 have already told you this. Whatever is going on with another Seller is either (a) misinformation from Seller Support and/or (b) related to a previous account issue that you do not share.



I will confess that I’m confused. :confused: We need more information to be able to offer any suggestions or tips.

  1. Can you please post all messages from Amazon, in chronological order?

  2. Can you also please post any responses, including what documents you submitted, in what format, and when?

Please copy/paste–do not use screenshots.

As I stated above, whatever has transpired between you and Amazon ended with them telling you that they might not respond anymore–meaning that you are just about last on the list of Sellers they are interacting with at the moment.

On top of that, Amazon can take 30+ days for a new Seller application review in a relatively calm period–August and Labor Day weekend are not relatively calm periods. Staff take vacations, so there’s not necessarily a full crew available. This means longer wait times.

It sounds like you want to start your document submission process over again on your current account–this is the right path, but again, we need more information from you.

Please post the requested information, and other Sellers here will try to help out, if help is possible.

20
user profile
Seller_1W9vDlP8oicE6

HERES THE EMAILS I GOT AND THE INFO I SENT BACK IN CHRONOLOGICAL ORDER.

FIRST EMAIL: (07.24.19)

Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [payments-funds@amazon.com].

Please provide the following documents and confirm there is a valid credit card on file:

–Utility bill with name and address visible
–Business license, if applicable
–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to [seller-performance@amazon.com].

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

MY RESPONSE:

I sendt a pdf file of my banking bill/statement

SECOND EMAIL: (07.26.19)

Hello Morten Endresen, We are reviewing your Amazon seller account because we were unable to verify some of the information you provided. During our review, you will not be able to sell on Amazon.Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. How do I reactivate my account? Please provide the following documents and confirm that there is a valid credit card on file: – A bill that is dated within the last 90 days for piped or natural gas, electricity, water, or internet service with name and address visible – Business license, if applicable. How do I send the required information? You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us). We’re here to help You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. Once we receive your documents, we will review them and decide whether you may sell on Amazon again. You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. --iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8) --Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…)
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE (07.28.19)

I sendt a bill from a credit company

THIRD EMAIL: (07.30.19)

Hello , Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONS (07.30.19)

provided a call-back number

FOURTH EMAIL (08.01.19)

Hello, Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE

I provided: passport, drivers license, phone bill (in my father’s name), new banking statement, my tax assessment (with name and address), insurance bill, certificate of resident.

10
user profile
Chris_Amazon

10 posts were split to a new topic: Help to restore selling account

00
Follow this discussion to be notified of new activity
user profile
Seller_1W9vDlP8oicE6

Close account and make a new one?

Hi, I have waited over 30 days to get my account approved. I have provided several documents that they requested and they have replied. Is it possible for me to close the account and make a new one, where I provide all the new documents in the signup process? Or can I get banned for that?

650 views
39 replies
Tags:Lost shipment
10
Reply
user profile
Seller_1W9vDlP8oicE6

Close account and make a new one?

Hi, I have waited over 30 days to get my account approved. I have provided several documents that they requested and they have replied. Is it possible for me to close the account and make a new one, where I provide all the new documents in the signup process? Or can I get banned for that?

Tags:Lost shipment
10
650 views
39 replies
Reply
user profile

Close account and make a new one?

by Seller_1W9vDlP8oicE6

Hi, I have waited over 30 days to get my account approved. I have provided several documents that they requested and they have replied. Is it possible for me to close the account and make a new one, where I provide all the new documents in the signup process? Or can I get banned for that?

Tags:Lost shipment
10
650 views
39 replies
Reply
39 replies
39 replies
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user profile
Seller_IIDp2uHskKGuI

If you try to open a new account under the same person/company/address - this raises a red flag.

Try to contact seller support to help you, and please read this:

@SEAmod seriously, this New Seller Checklist should be pinned to the forum dashboard.

60
user profile
Seller_IIDp2uHskKGuI

Not every new account takes 6 weeks.

There is a difference, no point in trying to find the logic of why, that is Amazon’s business.

The seller I helped had her account activated on the same day.

30
user profile
Seller_1W9vDlP8oicE6
00
user profile
Seller_jZWpyInw8RkYT

@End_sales and @Kori_Baskets, you have two separate situations going on that aren’t related to each other, so you cannot take each other’s advice.

@Kori_Baskets, this is @End_sales’ thread, AND you already have your own thread, so I’m going to flag this and request that a Mod split out your posts into Account Suspended - no reaction over 54 days. It is bad Forum etiquette to take over someone else’s thread, as it can be confusing, particularly when users do not understand how situations that look similar on the surface are actually not.

@End_sales, do NOT contact Seller Support about your issue yet.

60
user profile
Seller_jZWpyInw8RkYT

@End_sales–This final email that you have received from Amazon clearly states, “We may not respond to further emails about this issue.” And they mean it.

Do not try to open another account. That is a violation of Amazon’s policies. From Prohibited seller activities and actions:

Multiple seller accounts:

Operating and maintaining multiple Seller Central accounts is prohibited.

@Zapkid and @Mellogirl88 have already told you this. Whatever is going on with another Seller is either (a) misinformation from Seller Support and/or (b) related to a previous account issue that you do not share.



I will confess that I’m confused. :confused: We need more information to be able to offer any suggestions or tips.

  1. Can you please post all messages from Amazon, in chronological order?

  2. Can you also please post any responses, including what documents you submitted, in what format, and when?

Please copy/paste–do not use screenshots.

As I stated above, whatever has transpired between you and Amazon ended with them telling you that they might not respond anymore–meaning that you are just about last on the list of Sellers they are interacting with at the moment.

On top of that, Amazon can take 30+ days for a new Seller application review in a relatively calm period–August and Labor Day weekend are not relatively calm periods. Staff take vacations, so there’s not necessarily a full crew available. This means longer wait times.

It sounds like you want to start your document submission process over again on your current account–this is the right path, but again, we need more information from you.

Please post the requested information, and other Sellers here will try to help out, if help is possible.

20
user profile
Seller_1W9vDlP8oicE6

HERES THE EMAILS I GOT AND THE INFO I SENT BACK IN CHRONOLOGICAL ORDER.

FIRST EMAIL: (07.24.19)

Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [payments-funds@amazon.com].

Please provide the following documents and confirm there is a valid credit card on file:

–Utility bill with name and address visible
–Business license, if applicable
–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to [seller-performance@amazon.com].

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

MY RESPONSE:

I sendt a pdf file of my banking bill/statement

SECOND EMAIL: (07.26.19)

Hello Morten Endresen, We are reviewing your Amazon seller account because we were unable to verify some of the information you provided. During our review, you will not be able to sell on Amazon.Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. How do I reactivate my account? Please provide the following documents and confirm that there is a valid credit card on file: – A bill that is dated within the last 90 days for piped or natural gas, electricity, water, or internet service with name and address visible – Business license, if applicable. How do I send the required information? You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us). We’re here to help You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. Once we receive your documents, we will review them and decide whether you may sell on Amazon again. You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. --iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8) --Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…)
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE (07.28.19)

I sendt a bill from a credit company

THIRD EMAIL: (07.30.19)

Hello , Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONS (07.30.19)

provided a call-back number

FOURTH EMAIL (08.01.19)

Hello, Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE

I provided: passport, drivers license, phone bill (in my father’s name), new banking statement, my tax assessment (with name and address), insurance bill, certificate of resident.

10
user profile
Chris_Amazon

10 posts were split to a new topic: Help to restore selling account

00
Follow this discussion to be notified of new activity
user profile
Seller_IIDp2uHskKGuI

If you try to open a new account under the same person/company/address - this raises a red flag.

Try to contact seller support to help you, and please read this:

@SEAmod seriously, this New Seller Checklist should be pinned to the forum dashboard.

60
user profile
Seller_IIDp2uHskKGuI

If you try to open a new account under the same person/company/address - this raises a red flag.

Try to contact seller support to help you, and please read this:

@SEAmod seriously, this New Seller Checklist should be pinned to the forum dashboard.

60
Reply
user profile
Seller_IIDp2uHskKGuI

Not every new account takes 6 weeks.

There is a difference, no point in trying to find the logic of why, that is Amazon’s business.

The seller I helped had her account activated on the same day.

30
user profile
Seller_IIDp2uHskKGuI

Not every new account takes 6 weeks.

There is a difference, no point in trying to find the logic of why, that is Amazon’s business.

The seller I helped had her account activated on the same day.

30
Reply
user profile
Seller_1W9vDlP8oicE6
00
user profile
Seller_1W9vDlP8oicE6
00
Reply
user profile
Seller_jZWpyInw8RkYT

@End_sales and @Kori_Baskets, you have two separate situations going on that aren’t related to each other, so you cannot take each other’s advice.

@Kori_Baskets, this is @End_sales’ thread, AND you already have your own thread, so I’m going to flag this and request that a Mod split out your posts into Account Suspended - no reaction over 54 days. It is bad Forum etiquette to take over someone else’s thread, as it can be confusing, particularly when users do not understand how situations that look similar on the surface are actually not.

@End_sales, do NOT contact Seller Support about your issue yet.

60
user profile
Seller_jZWpyInw8RkYT

@End_sales and @Kori_Baskets, you have two separate situations going on that aren’t related to each other, so you cannot take each other’s advice.

@Kori_Baskets, this is @End_sales’ thread, AND you already have your own thread, so I’m going to flag this and request that a Mod split out your posts into Account Suspended - no reaction over 54 days. It is bad Forum etiquette to take over someone else’s thread, as it can be confusing, particularly when users do not understand how situations that look similar on the surface are actually not.

@End_sales, do NOT contact Seller Support about your issue yet.

60
Reply
user profile
Seller_jZWpyInw8RkYT

@End_sales–This final email that you have received from Amazon clearly states, “We may not respond to further emails about this issue.” And they mean it.

Do not try to open another account. That is a violation of Amazon’s policies. From Prohibited seller activities and actions:

Multiple seller accounts:

Operating and maintaining multiple Seller Central accounts is prohibited.

@Zapkid and @Mellogirl88 have already told you this. Whatever is going on with another Seller is either (a) misinformation from Seller Support and/or (b) related to a previous account issue that you do not share.



I will confess that I’m confused. :confused: We need more information to be able to offer any suggestions or tips.

  1. Can you please post all messages from Amazon, in chronological order?

  2. Can you also please post any responses, including what documents you submitted, in what format, and when?

Please copy/paste–do not use screenshots.

As I stated above, whatever has transpired between you and Amazon ended with them telling you that they might not respond anymore–meaning that you are just about last on the list of Sellers they are interacting with at the moment.

On top of that, Amazon can take 30+ days for a new Seller application review in a relatively calm period–August and Labor Day weekend are not relatively calm periods. Staff take vacations, so there’s not necessarily a full crew available. This means longer wait times.

It sounds like you want to start your document submission process over again on your current account–this is the right path, but again, we need more information from you.

Please post the requested information, and other Sellers here will try to help out, if help is possible.

20
user profile
Seller_jZWpyInw8RkYT

@End_sales–This final email that you have received from Amazon clearly states, “We may not respond to further emails about this issue.” And they mean it.

Do not try to open another account. That is a violation of Amazon’s policies. From Prohibited seller activities and actions:

Multiple seller accounts:

Operating and maintaining multiple Seller Central accounts is prohibited.

@Zapkid and @Mellogirl88 have already told you this. Whatever is going on with another Seller is either (a) misinformation from Seller Support and/or (b) related to a previous account issue that you do not share.



I will confess that I’m confused. :confused: We need more information to be able to offer any suggestions or tips.

  1. Can you please post all messages from Amazon, in chronological order?

  2. Can you also please post any responses, including what documents you submitted, in what format, and when?

Please copy/paste–do not use screenshots.

As I stated above, whatever has transpired between you and Amazon ended with them telling you that they might not respond anymore–meaning that you are just about last on the list of Sellers they are interacting with at the moment.

On top of that, Amazon can take 30+ days for a new Seller application review in a relatively calm period–August and Labor Day weekend are not relatively calm periods. Staff take vacations, so there’s not necessarily a full crew available. This means longer wait times.

It sounds like you want to start your document submission process over again on your current account–this is the right path, but again, we need more information from you.

Please post the requested information, and other Sellers here will try to help out, if help is possible.

20
Reply
user profile
Seller_1W9vDlP8oicE6

HERES THE EMAILS I GOT AND THE INFO I SENT BACK IN CHRONOLOGICAL ORDER.

FIRST EMAIL: (07.24.19)

Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [payments-funds@amazon.com].

Please provide the following documents and confirm there is a valid credit card on file:

–Utility bill with name and address visible
–Business license, if applicable
–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to [seller-performance@amazon.com].

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

MY RESPONSE:

I sendt a pdf file of my banking bill/statement

SECOND EMAIL: (07.26.19)

Hello Morten Endresen, We are reviewing your Amazon seller account because we were unable to verify some of the information you provided. During our review, you will not be able to sell on Amazon.Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. How do I reactivate my account? Please provide the following documents and confirm that there is a valid credit card on file: – A bill that is dated within the last 90 days for piped or natural gas, electricity, water, or internet service with name and address visible – Business license, if applicable. How do I send the required information? You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us). We’re here to help You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. Once we receive your documents, we will review them and decide whether you may sell on Amazon again. You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. --iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8) --Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…)
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE (07.28.19)

I sendt a bill from a credit company

THIRD EMAIL: (07.30.19)

Hello , Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONS (07.30.19)

provided a call-back number

FOURTH EMAIL (08.01.19)

Hello, Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE

I provided: passport, drivers license, phone bill (in my father’s name), new banking statement, my tax assessment (with name and address), insurance bill, certificate of resident.

10
user profile
Seller_1W9vDlP8oicE6

HERES THE EMAILS I GOT AND THE INFO I SENT BACK IN CHRONOLOGICAL ORDER.

FIRST EMAIL: (07.24.19)

Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [payments-funds@amazon.com].

Please provide the following documents and confirm there is a valid credit card on file:

–Utility bill with name and address visible
–Business license, if applicable
–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to [seller-performance@amazon.com].

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

MY RESPONSE:

I sendt a pdf file of my banking bill/statement

SECOND EMAIL: (07.26.19)

Hello Morten Endresen, We are reviewing your Amazon seller account because we were unable to verify some of the information you provided. During our review, you will not be able to sell on Amazon.Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. How do I reactivate my account? Please provide the following documents and confirm that there is a valid credit card on file: – A bill that is dated within the last 90 days for piped or natural gas, electricity, water, or internet service with name and address visible – Business license, if applicable. How do I send the required information? You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us). We’re here to help You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. Once we receive your documents, we will review them and decide whether you may sell on Amazon again. You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. --iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8) --Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…)
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE (07.28.19)

I sendt a bill from a credit company

THIRD EMAIL: (07.30.19)

Hello , Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONS (07.30.19)

provided a call-back number

FOURTH EMAIL (08.01.19)

Hello, Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.com http://www.amazon.com

MY RESPONSE

I provided: passport, drivers license, phone bill (in my father’s name), new banking statement, my tax assessment (with name and address), insurance bill, certificate of resident.

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Chris_Amazon

10 posts were split to a new topic: Help to restore selling account

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Chris_Amazon

10 posts were split to a new topic: Help to restore selling account

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