Account Suspended - no reaction over 54 days
Hi All,
I have my account suspended from day one after sign up. I sent all requested documents to Seller Performance Team via email - no response. On August 13 I sent an appeal via Seller Central Site (Performance Notifications) and via email to <seller-performance@amazon.com> as well - no response. All documents attached of course.
How long it would take to check my mail? Is it usual situation to wait that long for any answer?
Any sugestion what else I can do? Calling Support Center doesn’t help as they are not dealing with Performance Team.
Thank you in advance,
PK
Account Suspended - no reaction over 54 days
Hi All,
I have my account suspended from day one after sign up. I sent all requested documents to Seller Performance Team via email - no response. On August 13 I sent an appeal via Seller Central Site (Performance Notifications) and via email to <seller-performance@amazon.com> as well - no response. All documents attached of course.
How long it would take to check my mail? Is it usual situation to wait that long for any answer?
Any sugestion what else I can do? Calling Support Center doesn’t help as they are not dealing with Performance Team.
Thank you in advance,
PK
56 replies
Seller_1W9vDlP8oicE6
I have the exact same problem, i’m now looking into closing the account and reopening it. But not sure if thats allowed, so i’ll call them today to find out.
Seller_jZWpyInw8RkYT
@Kori_Baskets, we need some more information from you to be able to help, but this does sound like the typical new Seller application review.
Please post any messages you have received from Amazon, in chronological order. Please also post any messages you have submitted, along with a list of what documents you submitted, in what format, and when.
Please do not use screenshots–please copy/paste.
Hopefully with more info, other Sellers here in the Forum can help you out.
Seller_9ajytt0FwJT6n
When all else fails, I have found that the fastest way to get Amazon’s attention is via Twitter.
Good Luck!
Seller_NGVh4BNxgM9E7
Hi,
I’m not contributing anything new here, just watching the thread because I’ve been put on hold for 3 days only.
Seller_SgZ9EmSsThGGg
I am experiencing the same issues. Did you get a reply in the end? Everything leads to the same channel and I am receiving no response from anyone.
Does anyone else have any advice ?
Seller_Txt6oJnGi89R5
Amazon support can run very slow sometimes. People are assuming 1-2 weeks, when in reality a review could potentially take a month or more.
Looks like identity confirmation stuff. That can take about a month from my experience. That’s once they get the info from you >>> then forward.
If you keep contacting them, it 100% just slows down the process. Send them what they want, and go from there. They’ll let you know if it satisfied what they needed or not.
Seller_1X6jtWz0fNbtr
Same case here. No reply from amazon at all, it’s been 40 days now since i received a message from amazon “We are still reviewing your account. We will send you an email when we finish the review”
Haven’t approached them repeatedly at all - they have all my time. But just letting you know there is no response and I don’t know when and if they are going to ever reply.
Seller_SE2OFrSXY1W7W
Continuing the discussion from Account Suspended - no reaction over 54 days:
Hi again,
Amazon just sent me this message below. Should I send them all documents again? Reason here could be anything - I provided only photos/pdfs, all pages and in my opinion all information.
Hello,
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible.
…
Seller_RvDT4J0JZBVWd
Hola, gracias a todos por su información, resulta que estoy en la misma situación pero con la peculiaridad de que estoy fuera de estados unidos (República Dominicana específicamente) y amazon me esta pidiendo la misma documentación debido a que ellos deben verificar un “cambio en mi método de pago” pero en realidad no se a que se refiere con eso, si alguien sabe por favor dejarme saber.
Gracias
Seller_SE2OFrSXY1W7W
Hi. I sent them all documents and get this. Any ideas what they want?
Of course I used appeal button.
Hello,
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (https://www.amazon.com/report/infringement).
If you are appealing an action taken on your account for an intellectual property complaint, please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.com/performance/dashboard).
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (https://sellercentral.amazon.com/cu/contact-us).
Please resubmit your notice of infringement through one of these channels so that we may process your complaint.
Sincerely,
Sincerely,
Seller Performance Team t
Account Suspended - no reaction over 54 days
Hi All,
I have my account suspended from day one after sign up. I sent all requested documents to Seller Performance Team via email - no response. On August 13 I sent an appeal via Seller Central Site (Performance Notifications) and via email to <seller-performance@amazon.com> as well - no response. All documents attached of course.
How long it would take to check my mail? Is it usual situation to wait that long for any answer?
Any sugestion what else I can do? Calling Support Center doesn’t help as they are not dealing with Performance Team.
Thank you in advance,
PK
Account Suspended - no reaction over 54 days
Hi All,
I have my account suspended from day one after sign up. I sent all requested documents to Seller Performance Team via email - no response. On August 13 I sent an appeal via Seller Central Site (Performance Notifications) and via email to <seller-performance@amazon.com> as well - no response. All documents attached of course.
How long it would take to check my mail? Is it usual situation to wait that long for any answer?
Any sugestion what else I can do? Calling Support Center doesn’t help as they are not dealing with Performance Team.
Thank you in advance,
PK
Account Suspended - no reaction over 54 days
Hi All,
I have my account suspended from day one after sign up. I sent all requested documents to Seller Performance Team via email - no response. On August 13 I sent an appeal via Seller Central Site (Performance Notifications) and via email to <seller-performance@amazon.com> as well - no response. All documents attached of course.
How long it would take to check my mail? Is it usual situation to wait that long for any answer?
Any sugestion what else I can do? Calling Support Center doesn’t help as they are not dealing with Performance Team.
Thank you in advance,
PK
56 replies
56 replies
Seller_1W9vDlP8oicE6
I have the exact same problem, i’m now looking into closing the account and reopening it. But not sure if thats allowed, so i’ll call them today to find out.
Seller_jZWpyInw8RkYT
@Kori_Baskets, we need some more information from you to be able to help, but this does sound like the typical new Seller application review.
Please post any messages you have received from Amazon, in chronological order. Please also post any messages you have submitted, along with a list of what documents you submitted, in what format, and when.
Please do not use screenshots–please copy/paste.
Hopefully with more info, other Sellers here in the Forum can help you out.
Seller_9ajytt0FwJT6n
When all else fails, I have found that the fastest way to get Amazon’s attention is via Twitter.
Good Luck!
Seller_NGVh4BNxgM9E7
Hi,
I’m not contributing anything new here, just watching the thread because I’ve been put on hold for 3 days only.
Seller_SgZ9EmSsThGGg
I am experiencing the same issues. Did you get a reply in the end? Everything leads to the same channel and I am receiving no response from anyone.
Does anyone else have any advice ?
Seller_Txt6oJnGi89R5
Amazon support can run very slow sometimes. People are assuming 1-2 weeks, when in reality a review could potentially take a month or more.
Looks like identity confirmation stuff. That can take about a month from my experience. That’s once they get the info from you >>> then forward.
If you keep contacting them, it 100% just slows down the process. Send them what they want, and go from there. They’ll let you know if it satisfied what they needed or not.
Seller_1X6jtWz0fNbtr
Same case here. No reply from amazon at all, it’s been 40 days now since i received a message from amazon “We are still reviewing your account. We will send you an email when we finish the review”
Haven’t approached them repeatedly at all - they have all my time. But just letting you know there is no response and I don’t know when and if they are going to ever reply.
Seller_SE2OFrSXY1W7W
Continuing the discussion from Account Suspended - no reaction over 54 days:
Hi again,
Amazon just sent me this message below. Should I send them all documents again? Reason here could be anything - I provided only photos/pdfs, all pages and in my opinion all information.
Hello,
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible.
…
Seller_RvDT4J0JZBVWd
Hola, gracias a todos por su información, resulta que estoy en la misma situación pero con la peculiaridad de que estoy fuera de estados unidos (República Dominicana específicamente) y amazon me esta pidiendo la misma documentación debido a que ellos deben verificar un “cambio en mi método de pago” pero en realidad no se a que se refiere con eso, si alguien sabe por favor dejarme saber.
Gracias
Seller_SE2OFrSXY1W7W
Hi. I sent them all documents and get this. Any ideas what they want?
Of course I used appeal button.
Hello,
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (https://www.amazon.com/report/infringement).
If you are appealing an action taken on your account for an intellectual property complaint, please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.com/performance/dashboard).
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (https://sellercentral.amazon.com/cu/contact-us).
Please resubmit your notice of infringement through one of these channels so that we may process your complaint.
Sincerely,
Sincerely,
Seller Performance Team t
Seller_1W9vDlP8oicE6
I have the exact same problem, i’m now looking into closing the account and reopening it. But not sure if thats allowed, so i’ll call them today to find out.
Seller_1W9vDlP8oicE6
I have the exact same problem, i’m now looking into closing the account and reopening it. But not sure if thats allowed, so i’ll call them today to find out.
Seller_jZWpyInw8RkYT
@Kori_Baskets, we need some more information from you to be able to help, but this does sound like the typical new Seller application review.
Please post any messages you have received from Amazon, in chronological order. Please also post any messages you have submitted, along with a list of what documents you submitted, in what format, and when.
Please do not use screenshots–please copy/paste.
Hopefully with more info, other Sellers here in the Forum can help you out.
Seller_jZWpyInw8RkYT
@Kori_Baskets, we need some more information from you to be able to help, but this does sound like the typical new Seller application review.
Please post any messages you have received from Amazon, in chronological order. Please also post any messages you have submitted, along with a list of what documents you submitted, in what format, and when.
Please do not use screenshots–please copy/paste.
Hopefully with more info, other Sellers here in the Forum can help you out.
Seller_9ajytt0FwJT6n
When all else fails, I have found that the fastest way to get Amazon’s attention is via Twitter.
Good Luck!
Seller_9ajytt0FwJT6n
When all else fails, I have found that the fastest way to get Amazon’s attention is via Twitter.
Good Luck!
Seller_NGVh4BNxgM9E7
Hi,
I’m not contributing anything new here, just watching the thread because I’ve been put on hold for 3 days only.
Seller_NGVh4BNxgM9E7
Hi,
I’m not contributing anything new here, just watching the thread because I’ve been put on hold for 3 days only.
Seller_SgZ9EmSsThGGg
I am experiencing the same issues. Did you get a reply in the end? Everything leads to the same channel and I am receiving no response from anyone.
Does anyone else have any advice ?
Seller_SgZ9EmSsThGGg
I am experiencing the same issues. Did you get a reply in the end? Everything leads to the same channel and I am receiving no response from anyone.
Does anyone else have any advice ?
Seller_Txt6oJnGi89R5
Amazon support can run very slow sometimes. People are assuming 1-2 weeks, when in reality a review could potentially take a month or more.
Looks like identity confirmation stuff. That can take about a month from my experience. That’s once they get the info from you >>> then forward.
If you keep contacting them, it 100% just slows down the process. Send them what they want, and go from there. They’ll let you know if it satisfied what they needed or not.
Seller_Txt6oJnGi89R5
Amazon support can run very slow sometimes. People are assuming 1-2 weeks, when in reality a review could potentially take a month or more.
Looks like identity confirmation stuff. That can take about a month from my experience. That’s once they get the info from you >>> then forward.
If you keep contacting them, it 100% just slows down the process. Send them what they want, and go from there. They’ll let you know if it satisfied what they needed or not.
Seller_1X6jtWz0fNbtr
Same case here. No reply from amazon at all, it’s been 40 days now since i received a message from amazon “We are still reviewing your account. We will send you an email when we finish the review”
Haven’t approached them repeatedly at all - they have all my time. But just letting you know there is no response and I don’t know when and if they are going to ever reply.
Seller_1X6jtWz0fNbtr
Same case here. No reply from amazon at all, it’s been 40 days now since i received a message from amazon “We are still reviewing your account. We will send you an email when we finish the review”
Haven’t approached them repeatedly at all - they have all my time. But just letting you know there is no response and I don’t know when and if they are going to ever reply.
Seller_SE2OFrSXY1W7W
Continuing the discussion from Account Suspended - no reaction over 54 days:
Hi again,
Amazon just sent me this message below. Should I send them all documents again? Reason here could be anything - I provided only photos/pdfs, all pages and in my opinion all information.
Hello,
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible.
…
Seller_SE2OFrSXY1W7W
Continuing the discussion from Account Suspended - no reaction over 54 days:
Hi again,
Amazon just sent me this message below. Should I send them all documents again? Reason here could be anything - I provided only photos/pdfs, all pages and in my opinion all information.
Hello,
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible.
…
Seller_RvDT4J0JZBVWd
Hola, gracias a todos por su información, resulta que estoy en la misma situación pero con la peculiaridad de que estoy fuera de estados unidos (República Dominicana específicamente) y amazon me esta pidiendo la misma documentación debido a que ellos deben verificar un “cambio en mi método de pago” pero en realidad no se a que se refiere con eso, si alguien sabe por favor dejarme saber.
Gracias
Seller_RvDT4J0JZBVWd
Hola, gracias a todos por su información, resulta que estoy en la misma situación pero con la peculiaridad de que estoy fuera de estados unidos (República Dominicana específicamente) y amazon me esta pidiendo la misma documentación debido a que ellos deben verificar un “cambio en mi método de pago” pero en realidad no se a que se refiere con eso, si alguien sabe por favor dejarme saber.
Gracias
Seller_SE2OFrSXY1W7W
Hi. I sent them all documents and get this. Any ideas what they want?
Of course I used appeal button.
Hello,
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (https://www.amazon.com/report/infringement).
If you are appealing an action taken on your account for an intellectual property complaint, please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.com/performance/dashboard).
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (https://sellercentral.amazon.com/cu/contact-us).
Please resubmit your notice of infringement through one of these channels so that we may process your complaint.
Sincerely,
Sincerely,
Seller Performance Team t
Seller_SE2OFrSXY1W7W
Hi. I sent them all documents and get this. Any ideas what they want?
Of course I used appeal button.
Hello,
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (https://www.amazon.com/report/infringement).
If you are appealing an action taken on your account for an intellectual property complaint, please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.com/performance/dashboard).
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (https://sellercentral.amazon.com/cu/contact-us).
Please resubmit your notice of infringement through one of these channels so that we may process your complaint.
Sincerely,
Sincerely,
Seller Performance Team t
