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Amazon lost the entire shipment and refused to compensate.
In June of this year, I had a shipment sent to the FWA4 warehouse, The shipment was received by Amazon on June 28th.
The receipt date was provided by Amazon customer service. They used the shipment tool to confirm that Amazon received the shipment.
By August, the shipment was marked as "Closed"，Shipment has 100% Discrepancy, The box contained 23 items, but Amazon couldn't locate a single one.
I contacted Amazon to request an investigation and compensation, I provided the packing list and Proof of Delivery as requested. A few days later, Amazon informed me that the investigation was complete, The result was a denial of the claim, and Additional appeals related to this claim will not be considered.
I’ve been selling on Amazon for over a decade. In the past, if a few items were lost from a shipment, I never asked Amazon for compensation. But this time, the entire shipment was lost. This is my first time filing a claim, but Amazon isn’t telling me anything. They’re just mechanically copying and pasting pre-written responses.
I don't know what Amazon's claim standards are, but I believe that if the goods go missing in Amazon's warehouse, Amazon should compensate for them.
I’m now considering whether to abandon FBA and switch to a third-party warehouse because the issues with FBA are increasing, and sellers can't bear these losses.
39 replies
Seller_T6i3AJDaUSPMQ
It has for sure gotten exponentially harder to get reimbursed for items that Amazon loses. They push back as you said and will not listen to reason. Cases get closed via boiler plate responses. We have the same issues. Push back more on the case with any new information or document you can provide. If you are shipping FTL, be sure to have box/carton count on the BOL's - this is the latest way they deny claims. We re-send and re-do and repeat information until we feel like it is hopeless....
Seller_hWNFOM4zkbej8
I tried out FBA for a few months, and learned very fast it seems to be a scam. From their long receiving times, to the large amount of fees, to orders sitting in the pending status, etc..
I dont use fba at all now and manage all my product and shipping
Seller_r9wMm8LrE5iKj
Don't expect this to get better as they force more FBM onto FBA. This is why monopolies suck.
Seller_NDQApF6fwgF6l
This has happened to me a lot this year. I have been selling on Amazon since 2021 and never had any issues until 2024. I currently have 5 shipments showing as delivered I am starting to get worried about. A few of these lost shipments have showed up suddenly in my inventory 6-9 months later out of nowhere. Strange, but better then nothing or never.
Seller_Y4Ggqoi1ip87c
This happened to us as well and the entire loss cost $1500. When asked for them to send pictures or videos of what they received, they would not do it. In my opinion, this is along the lines of criminality.
Amazon is basically saying that you sent boxes of Air. Boxes of nothing. When trying to present this logic to seller support, you are replied with mind numbingly death-loop copy and paste answers that ends up just putting you in a really ticked off mood. Its so bad that it nearly makes you want to quit selling on Amazon altogether, or at least scale way back, because why waste life energy being ticked off at people who care nothing about you or care nothing about putting the slightest bit of brain power to your issue? So far, seller support has gone unchecked and it appears it will be that way for the foreseeable future.
I usually don't wish litigation on anyone or any company but this is just wrong and I hope that Amazon gets hit hard legally on stuff like this so they can receive the correction that they need. The best scenario however is for someone who is in charge of seller support to actually read the continual comments on here of how criminally bad seller support is and make changes. I truly wish that happens because there are many things that I do like about selling on Amazon. If that doesn't happen, then whoever is in charge of seller support should be ashamed of themselves because you are harming the humanity that is involved in selling on Amazon.
Seller_gdX6mm1HIo4ov
Just tell them you're a Chinese seller and they will either compensate you right away or reimburse you immediately.
Seller_abvDcTtQNWTq0
I am having the same issue. I mailed 10 units, but Amazon is showing that we shipped an empty box... I am not able to request reimbursement.
Seller_yF8ZaoDW35sU0
We stopped using FBA because of crazy lost item rates.. I even split shipments up into single SKU's only, single BOXES per shipment, etc. And they still lost things. Same answer as well, contents have been COUNTED AND CONFIRMED. In some cases yes I supposedly send nothing.
Now here's what's really funny - six months later when all of the inventory they so confidently confirmed was never shipped just shows up. Don't get me wrong, I'm glad they finally found it, even if some of the items aren't at the same price point as they once were. But I want to say.. didn't you just tell me unequivocally you are 100% sure this inventory was never sent?
Seller_uRSj7B0yTYISo
same as you , same at June this year, lost entire shipment, now two months passed, the seller support looks like outsourcing staff, anybody know who I can contact for In-depth investigation?
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