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FBA Shipments Lost in UPS Facility but Amazon will not reimburse for Lost Inventory in Shipment
Basically UPS lost one of my FBA shipments and I have not had any resolution or reimbursement for the lost shipment.
I used FBA shipping process for the UPS shipping label. One box is delivered the other is stuck in the UPS facility. The shipment was created in March 2024. I wasn't able to dispute the lost package because Amazon kept pushing the date to reconcile. Seller Support requested invoices which I provided but was denied and the case was closed and stated to open a new case with additional invoices.
I opened a new case with additional invoices and seller support said that they were going to merge the new case with the original case but the original case was still closed with no resolution. So i opened another new case with the same canned response saying that they were going to merge the new case with the original case, and, yet again, the original case is still closed.
Seller support is making me go in circles trying to get the original case to reopen so that they can investigate for the lost shipment. It clearly shows that the shipment is still in the UPS facility in the track shipment page.
I do not understand how I cannot get reimbursed for the lost shipment in UPS.
The final date to reconcile the shipment is in August.
Can anyone please advise or help? If so the original case is 15424010571. Thank you!
BTW, first time posting so really not sure if this is acceptable to do but I need the mods help
@Steve_Amazon @Micah_Amazon @Yokie_Amazon @Wyatt_Amazon @Atlas_Amazon @Sonny_Amazon @Glenn_Amazon @Bryce_Amazon @Emet_Amazon @Webb_Amazon @Cooper_Amazon @CR_Amazon @Quincy_Amazon @Micah_Amazon
6 replies
Jameson_Amazon
Hi @Seller_MjJUsowtryPyT,
Thank you for reaching out on the Seller Forums!
I just took a further look into your case and see that the submitted documentation was missing one or more requirements in order to move forward with an investigation.
Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:
- The date of purchase/packing
- Product name
- Quantity
- A signed packing slip if you are the manufacturer with the shipment or purchase order ID
- An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:
- The number of boxes in the shipment
- The total weight when picked up by the carrier
- An Amazon stamp confirming the shipment was received and signed for at the fulfillment center
For more information on this process, I would recommend reading through the following resources:
After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
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