My listing is suddenly "Inactive" because it was put under the wrong category of "luxury beauty".

My product is an essential oil for clearing negative energy and has nothing to do with the beauty category, but they still took away my ability to sell my own product, which I have been doing for 3 years with no issue.

I am the creator and brand owner and trademarked. We are brand registered with Amazon. I don't see how Amazon can change the category of a listing to something totally different, then deny me the ability to sell my own product.

@Seller_PIHyltK09pbl3can you please help with this? We are losing money each day our listing is not active.

I have been selling an ASIN since 2018 and 3 days ago the inventory got stranded. When I click "Fix listing issue", I get taken to a page to "apply for approval" to sell the item. I am the brand owner and have been selling this item previously without any issues. Amazon support gave me a generic answer to go ahead and apply for approval. The frustrating part is that I should not have to apply for approval as the brand owner. I would like a resolution to this other than waiting for a decision. There is obviously a problem with the catalog or brand registry side that triggered the item to be gated.

Thanks,

Aaron

Reference:

Case ID: 16476691321

Hi folks,

I listed a new product the other day...for a day Amazon had suspended the details page while they reviewed the listing. Soon after Amazon approved it, no problem.

Today, I went to manage my listings, clicked on "edit" next to my new listing. It gave me a message "You need approval to list this ASIN." Cool, another hoop to jump.

I clicked on a field that said "apply to sell", it jumped to a new page that said in full -

"Selling Application

We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

I'm stuck, there are no clickable fields within that page. Is that an absolute?

More info - It is a new ASIN I bought, it is a herbal supplement, I own my brand, I am brand registered.

Thanks in advance for advice,

CA Original (Michael)