Customer Placed the order on Thu, Dec 26, 2024, 3:59 AM PST and we dispatched item on time and expected delivery date was Fri, Jan 17, 2025 PST to Mon, Feb 10, 2025 PST but we delivered the item much before it on 28-Jan-25.

Here are the details this tracking number 635515738592 on DELIVERED Tuesday 28/01/2025 at 12:27 PM,

We have shared the proof of delivery even a pictures of delivery place with item placed there and complete proof of delivery and A to Z Claim is support customer and doing fraud with us.

It is 200 USD item. We have lost all the money, Even they impact this claim on our account and we lose money, item. We are in total lose and Amazon A to Z Claim is not looking evidence provided, they are just doing random decision without proper investigation.

Below are the complete proof of delivery. But Amazon A to Z Claim team is supporting Fraud. no help for sellers

discussion.i have been trying to get Amazon's attention to a2z fraud cases, but it seems no one cares.

I have been getting a lot of claims that the order was not received, whereas it shows it was delivered.

I do purchase shipping via Amazon, and Amazon covers the cost of all the A2Z claims, but it's time-consuming to go back and forth with every customer after their order.

This is how they are committing the fraud

They sell my products on other websites like Walmart or eBay, etc. Someone places an order with them. They come to amazon (the people who are committing the fraud) open a new account with their customers name and info, pay for the order via gift card or temp credit card, have the product shipped to their customer and they (the people who are committing the fraud) then file an A2Z claim.

Every time they do that, they open a new account

112-6053967-2447418 This is one of the orders for an Amazon moderator to check.

How do I know that?

Every time they create an account, they create it with their customer's name and address

I was able to find the real customer phone number online (public records)

I called these customer's and asked if they received their order, and they confirmed that they received it.

When I asked them where they ordered it from, they said Walmart or eBay.

Is there someone at Amazon who could report this to the right department or management.

It's time for Amazon to be able to verify all new accounts to eliminate fraud????

I sold a product to a customer and customer submits a return request stating product arrived all broken ( Fair enough)

I receive the return and upon opening the package the customer sent back her empty product case with zero product inside. I proceed with check the batch code on the back and it does not match with the one sold to customer and the product case is all beat up.

So I proceed to open a case with Amazon with relevant photo evidence and explanation and Amazon tells me to give customer the benefit of the doubt

I refunded a penny since customer clearly enagaged in return fraud and lied in her return request and sent back her old product case that has a different batch code.

Customer them opens an A-Z claim and Amazon refunds the customer in full

I appeal the A-Z claim with clear explanation and ask them to refer to case number opened ahead of time and Amazon clearly disregards that and upholds the original A-Z decision

This needs to stop. I am a small seller and it is a huge loss for me. It is astonishing how Amazon disregards the evidence and refunds customer at the expense of a seller.

Any input will be appreciated as I can't afford even a small financial loss due to return fraud in this economy.