We have been seeing A2Z claims lately where Amazon is responding with the following:

"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate."

So Amazon is admitting the buyer received the package, but still refunding them? It is good that it doesn't count towards our ODR but we are not in the business of sending free items to people. What can be done about this?

@Seller_7e4TizkSOVtBf @CR_Amazon @Jameson_Amazon @Topher_Amazon @Seller_nS0jcFQNDLG3e

discussion.i have been trying to get Amazon's attention to a2z fraud cases, but it seems no one cares.

I have been getting a lot of claims that the order was not received, whereas it shows it was delivered.

I do purchase shipping via Amazon, and Amazon covers the cost of all the A2Z claims, but it's time-consuming to go back and forth with every customer after their order.

This is how they are committing the fraud

They sell my products on other websites like Walmart or eBay, etc. Someone places an order with them. They come to amazon (the people who are committing the fraud) open a new account with their customers name and info, pay for the order via gift card or temp credit card, have the product shipped to their customer and they (the people who are committing the fraud) then file an A2Z claim.

Every time they do that, they open a new account

112-6053967-2447418 This is one of the orders for an Amazon moderator to check.

How do I know that?

Every time they create an account, they create it with their customer's name and address

I was able to find the real customer phone number online (public records)

I called these customer's and asked if they received their order, and they confirmed that they received it.

When I asked them where they ordered it from, they said Walmart or eBay.

Is there someone at Amazon who could report this to the right department or management.

It's time for Amazon to be able to verify all new accounts to eliminate fraud????

We have 2 recent A2Z claims that were ruled against us and denied on appeal, which amazes me. Would a mod possibly get these 2 cases in front of the right person?

Order 114-4029417-9913818 Shipped all orders together and used Amazon buy shipping. They sent messages saying the UPS driver stole their package. The buyer has 2 street addresses in their order. The top one is where it was delivered as the 2nd street address is not a valid address. UPS has a picture of delivery and it matches the house that is shown in Google Maps picture. Amazon refunded the buyer and counted the claim against us because it was delivered to an invalid address.

1. We used buy shipping so it should not matter.

2. There is picture evidence showing delivery to the correct address.

114-4558422-2453043

The buyer opened a return for an iPad they purchased. When the package arrived they sent an old cracked iPad, not our iPad. We sent a picture to them and stated we did not receive our iPad back. They came up with some story about them having a business and their accounting department made the error. (admitting to not sending back the correct iPad). They asked about getting it back and we told them they just need to send us a label and we can get it dropped off with the carrier, no problem at all. An A2Z claim was then opened that they had not received a refund. They get refunded and we get hit. This is blatant buyer fraud.

Would someone please assist us? Thank you.

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