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I got brand approval, then I'm told the brand is already listed
I own a brand from another country, it's a word from a dialect from my country. Now that I'm trying to start selling on Amazon USA I requested brand approval for that brand and UPC exemption to Amazon. I was granted the approval and exemption. Then I proceed to list a product, but I get a message saying like I need brand authorization, I contacted support and they told me that the brand is already listed, the time between I was granted approval on January 12 and then I'm told the brand is already listed on January 14, how is that possible ?
All that is in this case ID: 17000833851
@Dougal_Amazon @Cooper_Amazon @Steve_Amazon @Daryl_Amazon @Danny_Amazon
26 replies
Seller_NbYSGJ8Tehgbv
Its because its listed on another market.
You will get no push back trying to list on Amazon USA. But they will review it internally and see that there is a similar brand registered on another market. They want it all linked on the same account.
Seller_IRMJUw25aFGIQ
I don't know what exactly happened, but I yesterday I tried to list my products again and I finally could under the brand the amazon support team is telling me is already listed.
But today, I got an update on the Case 17000833851 , where the amazon support team keep telling that the brand is already listed , but a day ago I listed a couple of products under that brand, it's my brand, I own the website brand, I manufacture the products.
This contradiction of information is completely beyond comprehension. My listing is ACTIVE, but the support is telling me it's already listed, it makes no sense.
Now I have received an email stating this:
"Your Amazon seller account has been deactivated and your listings have been removed because we observed policy violations.
"We have taken this measure because we observed that you or someone acting on your behalf has requested changes to a brand name that is not registered as a brand name through our brand registry."
Please, I need guidance on what to do, the support team just seem to use answer templates over and over and do not dig deep into the issue.
@Dougal_Amazon @Cooper_Amazon @Steve_Amazon @Daryl_Amazon @Danny_Amazon
Manny_Amazon
Hello @Seller_IRMJUw25aFGIQ,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Manny_Amazon
Hello @Seller_IRMJUw25aFGIQ,
I've heard back from my partner team that has reviewed this issue. The team said that the information you were given in case 17000833851 is accurate. You will need to upload requested documents, such as purchase invoices, pictures of your physical product, or compliance documents. If any information is missing or a requirement is not met then your request will be declined.
Thanks for your understanding.
Regards,
- Manny
Seller_IRMJUw25aFGIQ
thanks for your answer, do I have to send the documentation to the CASE or to the support team that ask for more information to activate the account ?
Also, the team that evaluate the activation asked for:
-- How your account has not violated the Seller Code of Conduct policies.
-- Evidence that shows your account complies with the Seller Code of Conduct policies.
I feel like that's vague, what do they need specifically ?
Because I've already sent them pictures of the product and package, the logo.
I even sent an official document of the Runayaq brand registration in my country from the year 2019.
I also sent information from the domain provider on how I own the domain of the brand's website URL.
Please, what else could they need ? I'm confused
Manny_Amazon
Hello @Seller_IRMJUw25aFGIQ,
I recommend that you submit the requested details via a new case and follow up with those questions. Share your case ID here and I'll work with the team to review further.
Regards,
- Manny
Seller_IRMJUw25aFGIQ
Thank you very much.
The case ID is 17106530651
Manny_Amazon
Hello @Seller_IRMJUw25aFGIQ,
Thanks for submitting a new case. I am reviewing this with my partner team and will follow up once I have more information.
Regards,
- Manny
Seller_IRMJUw25aFGIQ
Hello
I received this answer from the support team in that CASE:
"This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
Basically they just told me to go to https://sellercentral.amazon.com/performance/dashboard and submit and appeal
So, What should I do now ? I asked them what should I send in addition to everything I already sent, but that was their answer.
P.S. If you see my status account dashboard, you will that currently I have cero incidents, Compliance with policies is appropriate and the Account status level is 200.
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