I got brand approval, then I'm told the brand is already listed
I own a brand from another country, it's a word from a dialect from my country. Now that I'm trying to start selling on Amazon USA I requested brand approval for that brand and UPC exemption to Amazon. I was granted the approval and exemption. Then I proceed to list a product, but I get a message saying like I need brand authorization, I contacted support and they told me that the brand is already listed, the time between I was granted approval on January 12 and then I'm told the brand is already listed on January 14, how is that possible ?
All that is in this case ID: 17000833851
@Dougal_Amazon @Cooper_Amazon @Steve_Amazon @Daryl_Amazon @Danny_Amazon
0 replies
Seller_NbYSGJ8Tehgbv
Its because its listed on another market.
You will get no push back trying to list on Amazon USA. But they will review it internally and see that there is a similar brand registered on another market. They want it all linked on the same account.
Seller_IRMJUw25aFGIQ
I don't know what exactly happened, but I yesterday I tried to list my products again and I finally could under the brand the amazon support team is telling me is already listed.
But today, I got an update on the Case 17000833851 , where the amazon support team keep telling that the brand is already listed , but a day ago I listed a couple of products under that brand, it's my brand, I own the website brand, I manufacture the products.
This contradiction of information is completely beyond comprehension. My listing is ACTIVE, but the support is telling me it's already listed, it makes no sense.
Now I have received an email stating this:
"Your Amazon seller account has been deactivated and your listings have been removed because we observed policy violations.
"We have taken this measure because we observed that you or someone acting on your behalf has requested changes to a brand name that is not registered as a brand name through our brand registry."
Please, I need guidance on what to do, the support team just seem to use answer templates over and over and do not dig deep into the issue.
@Dougal_Amazon @Cooper_Amazon @Steve_Amazon @Daryl_Amazon @Danny_Amazon
Manny_Amazon
Hello @Seller_IRMJUw25aFGIQ,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
