Odd situation here.

3 days ago our OTDR dropped suddenly going overnight from 20 late orders to 50+ late orders. We're talking about the OTDR rate which shows on the Account Health Page.

When we went to download the clickable Report from our Account Health Page which shows each of these Orders, we are only getting a report with 20-21 orders showing on it, NOT the 50 implied by our OTDR rate .

Historically, the download report's number of late orders would match what the OTDR rate shown on the Account Health page

So either 30+ late orders are missing in that report due to a "glitch" or the OTDR rate itself is screwed up.

I started a case for an explanation and they are befuddled, saying to check that "SSA is enabled and that Transit Times are Managed by Amazon" which makes zero sense since all of our Shipping Templates have both of these features enabled and Amazon can obviously see this.

Anybody else having this issue?

The only other thing I can think of is that we removed all of our Expedited Shipping options about 10-12 days ago in order to simplify things and this issue coincides with this change, except why would we suddenly have a bunch of non -existent late orders implied by our OTDR?

Can someone tag a good MOD on this issue for us?

I have a shipment with a green "OTDR protected" badge but it is counted as late and appears in the OTDR download report. Why?

I opened the following case (ID 15842243531):

Orders 114-9722040-9170609 and 113-1270454-9272205 are showing up on my On-Time Delivery Rate report as being late even though I used Amazon Buy Shipping and the order detail states they are OTDR protected. Orders were placed after July 25th.

Why are they showing up on the report as late delivered and why are they figured into the late delivery calculation?

The reply I got was:

Order #114-9722040-9170609

-Order was placed on Tue, Jul 30, 2024, 12:14 PM PDT which was suppose to be delivery on Thu, Aug 1, 2024 PDT to Mon, Aug 5, 2024 PDT but you delivered this order on Aug 7, 2024, which is the reason marked this order as On-Time Delivery rate.

Further I like to inform you that there is no risk to your account as of now. For future, please try to maintain metric as per the targets limits.

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So if using Amazon's Buy Shipping and choosing a OTDR Protected option does not keep a late delivery off the late delivery report and still figures into the on-time delivery percentage then what does OTDR Protected mean?