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Shown OTDR ( ON Time Delivery Rate) not matching the download report?
Odd situation here.
3 days ago our OTDR dropped suddenly going overnight from 20 late orders to 50+ late orders. We're talking about the OTDR rate which shows on the Account Health Page.
When we went to download the clickable Report from our Account Health Page which shows each of these Orders, we are only getting a report with 20-21 orders showing on it, NOT the 50 implied by our OTDR rate .
Historically, the download report's number of late orders would match what the OTDR rate shown on the Account Health page
So either 30+ late orders are missing in that report due to a "glitch" or the OTDR rate itself is screwed up.
I started a case for an explanation and they are befuddled, saying to check that "SSA is enabled and that Transit Times are Managed by Amazon" which makes zero sense since all of our Shipping Templates have both of these features enabled and Amazon can obviously see this.
Anybody else having this issue?
The only other thing I can think of is that we removed all of our Expedited Shipping options about 10-12 days ago in order to simplify things and this issue coincides with this change, except why would we suddenly have a bunch of non -existent late orders implied by our OTDR?
Can someone tag a good MOD on this issue for us?
1 reply
KJ_Amazon
@Seller_yRkAvv95JyptH
Thanks for that question about your OTDR.
The most likely answer to your question is that your shipments contain multiple units, and not just a single unit per shipment. Counting OTDR at an item level allows us to measure on-time delivery at a more granular level, which is not possible to do at an order level.
Frequently asked questions about on-time delivery rate (OTDR)
"OTDR measures the percentage of your tracked seller-fulfilled units that were delivered on or before the seller-promised "Deliver by" date."
If this does not answer your question please share a Case ID or additional info so I can take a closer look.
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