UPS over charge
I was additionally charged a ridiculous amount by UPS for a $6.00 VHS tape. Original postage was $2.68. Please take a look at the additional charges below. I have no idea what this is and how to dispute it. I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous. I tried to file a safe T claim but was told this item was not eligible. I wasn’t denied the claim, the item was just ineligible. Any ideas as to how to deal with this, or who to contact. Any help appreciated.
Regards!
Transaction date: 7/6/2022
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 6 X 6 X 1 IN
Weight: 7 OZ
Carrier Audited Dimensions: 6 X 6 X 1 IN
Weight: 1 LB
Transportation Charges
-$7.66
Address Corrections
-$18.00
Amount already paid:
$2.68
Total Charge from Carrier
-$25.66
Transaction Total
-$18.00
UPS over charge
I was additionally charged a ridiculous amount by UPS for a $6.00 VHS tape. Original postage was $2.68. Please take a look at the additional charges below. I have no idea what this is and how to dispute it. I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous. I tried to file a safe T claim but was told this item was not eligible. I wasn’t denied the claim, the item was just ineligible. Any ideas as to how to deal with this, or who to contact. Any help appreciated.
Regards!
Transaction date: 7/6/2022
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 6 X 6 X 1 IN
Weight: 7 OZ
Carrier Audited Dimensions: 6 X 6 X 1 IN
Weight: 1 LB
Transportation Charges
-$7.66
Address Corrections
-$18.00
Amount already paid:
$2.68
Total Charge from Carrier
-$25.66
Transaction Total
-$18.00
36 replies
Seller_DZ1maDmp7Xt2o
dmkrr
I would have used USPS for a few cents more, none of those things would have happened… what did you package it into have it just weigh 7 ounces… VHS tapes are kind of fragile… unless it had the cardboard slip case then it probably needed some bubble and a little bit of cardboard around it…
Good luck there’s another Thread about getting reimbursed, searching the Forum maybe your friend …
Seller_aV1Bh32hE0KND
It appears that UPS did an address correction which they charge $18 for. The original address provided was incorrect, not sure if it was entered incorrectly or the customer made a mistake but regardless if there is an address change then UPS will do a shipping cost adjustment.
The bad news is there is nothing you can do about it, you will not be reimbursed by UPS or Amazon.
Seller_hA060q8nqygew
I have no idea what this is and how to dispute it.
Sadly, you probably can’t. You fell into the Amazon trap of thinking the ‘too good to be true’ offer of $2.68 shipping wouldn’t come with any strings attached.
Amazon expects us to know how every service works before we choose to use it, and unfortunately, you aren’t the first seller to be surprised by UPS surcharges added on after the fact. There have been lots of forum posts about this for months, if you’ve been using the Amazon Sponsored Discounts, you must have somehow not seen them.
UPS charges fees for things that USPS doesn’t. If UPS has to ‘correct’ an address, they charge you $18. I occasionally use the Sponsored discount, but only after verifying the address for myself using both the UPS address verification tool, and Google.
https://www.ups.com/address_validator/search?loc=en_US
That may not guarantee that the address is correct, but it’s enough to make me feel comfortable buying the UPS label, and accept the possibility of an $18 address correction if I’m wrong.
UPS also charges for returns, and those are at the full price, no Sponsored Discount applies. So if an address is non-deliverable for whatever reason, UPS will charge a second shipping fee to bring the package back to you, while USPS won’t.
These are things you need to be aware of, along with other possible surcharges (residential delivery surcharge, buyer indicates address as commercial but it’s actually residential etc) you may see if you use the Sponsored Discounts.
I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous.
A lot of your fellow sellers feel the same, just search the forums for UPS surcharge or Amazon Sponsored Discounts and you’ll see. However, it’s on us to know what surcharges may apply when we agree to use the service.
Now that you know, you can make a more informed decision about choosing that low rate the next time you’re tempted to.
KJ_Amazon
Hello from Amazon, @dmkrr. You have received some good advice from the other sellers.
First, SAFE-T Claims are filed when there are issues with an Amazon-issued refund. You can read more about them here: How to file a reimbursement (SAFE-T) claim
As for the charges you see, those are carrier adjustments, one for a higher audited weight and the second for an address correction. Carrier adjustments are charged to the shipper. You can file a dispute with Amazon via seller support, and they will research it with the carrier.
If you DM the order info to me, I am collecting seller comments about those fees and sharing them with our partner team.
KJ_Amazon
Seller_RdXLGelNrPb9o
this is a prime example why i never took advantage of the discount being we have no choice but to ship to address amazon provides. With this discount amazon should of worked something out about address correction fees. They should not be passed on to us when amazon says ship to this address.
Seller_8LDS13Dwga70G
Amazon requires us to ship the address provided on the order. So if the address is wrong, correction fees should not be on the sellers. A company the size of Amazon should have some sort of address verification system. Please relay that to the partner team.
Seller_uISnKMuSmxLVi
Here is the Order ID: # 112-5120280-4753864 Hopefully all you need to look at the order information is the order ID. If you need more let me know. The item weighted 7oz so there can’t be a weight adjustment. It does show on the order page a shipping charge of $20.68. The actual charge was $2.68. This was a small package way under a pound, there should be no adjustment of any kind. As for the address it was supplied by the buyer. If they gave the wrong address debit their account. Any help greatly appreciated. This is like the last time I us UPS.
Regards,
Dmkrr
Seller_DZ1maDmp7Xt2o
swbp
Amazon does * NO * address verification they allow potential customers to put just about anything in address fields…
Other entities that you may be ordering from on the internet, have strict rules…
Having strict rules might upset or delay in Delighting in Amazon customers…
Seller_8LDS13Dwga70G
True, but they won’t be delighted when the items do not show up, or show up late. Having a correct address is the first and critical step in ensuring an on time delivery.
Seller_DZ1maDmp7Xt2o
swbp
There is a certain amount of humor in my response… maybe too subtle…
I Avoid UPS like the plague…
Seller_aV1Bh32hE0KND
Is this a new policy? Anytime a case is opened regarding shipping adjustments Seller Support will not investigate and always directs the Seller back to the Carrier, this has been an ongoing issue for years.
Here are some posts to read, there are dozens more just like them.
We woke up to $21,613.44 in “adjustment” charges by UPS. 7 of these charges were made on labels that were never used and supposed to be refunded. We contacted seller support and are confident that they will fix this issue. It’s not pocket change, that is our livings that we earned.
Guys! I need help…I am a small seller trying to make a living, I always use Amazon buy shipping program so I get protection against buyer INR claims when tracking shows delivered. For 2 years I been on business, I see UPS sometimes do adjustment in a reasonable rate, such like reroute package due to wrong address that BUYER provides so getting me extra money while they audited box dimension and weight is EXACT same thing that I put. However, this one is CRAZY!!! I got extra charged $1000 on a 2l…
@VickySellsStuff I don’t know how UPS audits shipments, but it could be when an employee pressed some button, he pressed the wrong one. You should contact UPS via email and demand itemized charges.
Can anyone provide any advice on how to fight UPS shipping adjustment charges? This has happened on several orders. My input exactly matches what they audited. I’ve called amazon before and they said to call UPS and UPS tells me to call amazon. I’ve let it go before because it was small chargers but now they’re just going overboard. Anyone was able to resolve something like this? This order was shipped to IN and not a PO Box. The shipping services purchased for the package did not match the car…
Seller_3wzBczgcWe0Ch
I went round and round with SS over address corrections I have been hit with. It got to the point where SS flat out told me to quit re-opening the case. Their last response to me on that address correction case was a policy violation about something wrong with my insurance. I got the hint and stopped re-opening it.
Seller_ov7tPznFfbE6R
I’ve had hundreds and hundreds of dollars in chargebacks from UPS, that I can do nothing about. The lack of transparency is egregious. I feel the way Amazon dangles those UPS “teaser” rates in front of us, only to hammer us with huge surcharges on the backend, is very unethical…especially, since there’s no avenue for a valid dispute. I disputed several packages I shipped at 6 pounds, that got hit with backend surcharges for “wrong weight”. When I complained, Amazon showed me the “audited” amount…it was 6 pounds! And, they still kept surcharge.
I avoid UPS via Amazon, like the plague.
Seller_DdmPiA1p1S2Wu
Unfortunately when the buyer screws up their address on Amazon and you use UPS or FedEx, you are the one has to pay for their screwup. Did the address on the order look standardized, in other words, was it in ALL CAPS and did it have a ZIP+4 ZIP code and the proper appreviations? I find that usually when I get hit with one of these Address Correction Fees it is when the address doesn’t look standardized, and so I pay extra close attention to those. If I don’t feel pretty confident that an address is good, I will opt to ship by USPS instead to make sure I don’t get hit with the $18 fee. For instance, I had one recently where part of the address was repeated twice. If I had sent it by UPS I would probably have gotten hit with the $18 fee, so for that reason I sent it by USPS since we have no way to actually correct the address when using Amazon Buy Shipping.
Seller_Fz3Z47CpnTorz
Sadly we were billed $25,000 because our packages were off by 4 ounces. They billed us addition $12.10 for every order. If we put in the correct weight the cost difference would only be 50 cents not $12.10.
How does UPS and Amazon justify these ridiculous overcharges???
Seller_b9MTK4QOrYHu2
I am out 5000 dollars because amazon is letting ups scam me. they added 15 inches to 4 of my packages. WE will never get the money back. Even though amazon know the size of the box.
.
UPS over charge
I was additionally charged a ridiculous amount by UPS for a $6.00 VHS tape. Original postage was $2.68. Please take a look at the additional charges below. I have no idea what this is and how to dispute it. I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous. I tried to file a safe T claim but was told this item was not eligible. I wasn’t denied the claim, the item was just ineligible. Any ideas as to how to deal with this, or who to contact. Any help appreciated.
Regards!
Transaction date: 7/6/2022
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 6 X 6 X 1 IN
Weight: 7 OZ
Carrier Audited Dimensions: 6 X 6 X 1 IN
Weight: 1 LB
Transportation Charges
-$7.66
Address Corrections
-$18.00
Amount already paid:
$2.68
Total Charge from Carrier
-$25.66
Transaction Total
-$18.00
UPS over charge
I was additionally charged a ridiculous amount by UPS for a $6.00 VHS tape. Original postage was $2.68. Please take a look at the additional charges below. I have no idea what this is and how to dispute it. I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous. I tried to file a safe T claim but was told this item was not eligible. I wasn’t denied the claim, the item was just ineligible. Any ideas as to how to deal with this, or who to contact. Any help appreciated.
Regards!
Transaction date: 7/6/2022
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 6 X 6 X 1 IN
Weight: 7 OZ
Carrier Audited Dimensions: 6 X 6 X 1 IN
Weight: 1 LB
Transportation Charges
-$7.66
Address Corrections
-$18.00
Amount already paid:
$2.68
Total Charge from Carrier
-$25.66
Transaction Total
-$18.00
UPS over charge
I was additionally charged a ridiculous amount by UPS for a $6.00 VHS tape. Original postage was $2.68. Please take a look at the additional charges below. I have no idea what this is and how to dispute it. I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous. I tried to file a safe T claim but was told this item was not eligible. I wasn’t denied the claim, the item was just ineligible. Any ideas as to how to deal with this, or who to contact. Any help appreciated.
Regards!
Transaction date: 7/6/2022
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 6 X 6 X 1 IN
Weight: 7 OZ
Carrier Audited Dimensions: 6 X 6 X 1 IN
Weight: 1 LB
Transportation Charges
-$7.66
Address Corrections
-$18.00
Amount already paid:
$2.68
Total Charge from Carrier
-$25.66
Transaction Total
-$18.00
36 replies
36 replies
Seller_DZ1maDmp7Xt2o
dmkrr
I would have used USPS for a few cents more, none of those things would have happened… what did you package it into have it just weigh 7 ounces… VHS tapes are kind of fragile… unless it had the cardboard slip case then it probably needed some bubble and a little bit of cardboard around it…
Good luck there’s another Thread about getting reimbursed, searching the Forum maybe your friend …
Seller_aV1Bh32hE0KND
It appears that UPS did an address correction which they charge $18 for. The original address provided was incorrect, not sure if it was entered incorrectly or the customer made a mistake but regardless if there is an address change then UPS will do a shipping cost adjustment.
The bad news is there is nothing you can do about it, you will not be reimbursed by UPS or Amazon.
Seller_hA060q8nqygew
I have no idea what this is and how to dispute it.
Sadly, you probably can’t. You fell into the Amazon trap of thinking the ‘too good to be true’ offer of $2.68 shipping wouldn’t come with any strings attached.
Amazon expects us to know how every service works before we choose to use it, and unfortunately, you aren’t the first seller to be surprised by UPS surcharges added on after the fact. There have been lots of forum posts about this for months, if you’ve been using the Amazon Sponsored Discounts, you must have somehow not seen them.
UPS charges fees for things that USPS doesn’t. If UPS has to ‘correct’ an address, they charge you $18. I occasionally use the Sponsored discount, but only after verifying the address for myself using both the UPS address verification tool, and Google.
https://www.ups.com/address_validator/search?loc=en_US
That may not guarantee that the address is correct, but it’s enough to make me feel comfortable buying the UPS label, and accept the possibility of an $18 address correction if I’m wrong.
UPS also charges for returns, and those are at the full price, no Sponsored Discount applies. So if an address is non-deliverable for whatever reason, UPS will charge a second shipping fee to bring the package back to you, while USPS won’t.
These are things you need to be aware of, along with other possible surcharges (residential delivery surcharge, buyer indicates address as commercial but it’s actually residential etc) you may see if you use the Sponsored Discounts.
I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous.
A lot of your fellow sellers feel the same, just search the forums for UPS surcharge or Amazon Sponsored Discounts and you’ll see. However, it’s on us to know what surcharges may apply when we agree to use the service.
Now that you know, you can make a more informed decision about choosing that low rate the next time you’re tempted to.
KJ_Amazon
Hello from Amazon, @dmkrr. You have received some good advice from the other sellers.
First, SAFE-T Claims are filed when there are issues with an Amazon-issued refund. You can read more about them here: How to file a reimbursement (SAFE-T) claim
As for the charges you see, those are carrier adjustments, one for a higher audited weight and the second for an address correction. Carrier adjustments are charged to the shipper. You can file a dispute with Amazon via seller support, and they will research it with the carrier.
If you DM the order info to me, I am collecting seller comments about those fees and sharing them with our partner team.
KJ_Amazon
Seller_RdXLGelNrPb9o
this is a prime example why i never took advantage of the discount being we have no choice but to ship to address amazon provides. With this discount amazon should of worked something out about address correction fees. They should not be passed on to us when amazon says ship to this address.
Seller_8LDS13Dwga70G
Amazon requires us to ship the address provided on the order. So if the address is wrong, correction fees should not be on the sellers. A company the size of Amazon should have some sort of address verification system. Please relay that to the partner team.
Seller_uISnKMuSmxLVi
Here is the Order ID: # 112-5120280-4753864 Hopefully all you need to look at the order information is the order ID. If you need more let me know. The item weighted 7oz so there can’t be a weight adjustment. It does show on the order page a shipping charge of $20.68. The actual charge was $2.68. This was a small package way under a pound, there should be no adjustment of any kind. As for the address it was supplied by the buyer. If they gave the wrong address debit their account. Any help greatly appreciated. This is like the last time I us UPS.
Regards,
Dmkrr
Seller_DZ1maDmp7Xt2o
swbp
Amazon does * NO * address verification they allow potential customers to put just about anything in address fields…
Other entities that you may be ordering from on the internet, have strict rules…
Having strict rules might upset or delay in Delighting in Amazon customers…
Seller_8LDS13Dwga70G
True, but they won’t be delighted when the items do not show up, or show up late. Having a correct address is the first and critical step in ensuring an on time delivery.
Seller_DZ1maDmp7Xt2o
swbp
There is a certain amount of humor in my response… maybe too subtle…
I Avoid UPS like the plague…
Seller_aV1Bh32hE0KND
Is this a new policy? Anytime a case is opened regarding shipping adjustments Seller Support will not investigate and always directs the Seller back to the Carrier, this has been an ongoing issue for years.
Here are some posts to read, there are dozens more just like them.
We woke up to $21,613.44 in “adjustment” charges by UPS. 7 of these charges were made on labels that were never used and supposed to be refunded. We contacted seller support and are confident that they will fix this issue. It’s not pocket change, that is our livings that we earned.
Guys! I need help…I am a small seller trying to make a living, I always use Amazon buy shipping program so I get protection against buyer INR claims when tracking shows delivered. For 2 years I been on business, I see UPS sometimes do adjustment in a reasonable rate, such like reroute package due to wrong address that BUYER provides so getting me extra money while they audited box dimension and weight is EXACT same thing that I put. However, this one is CRAZY!!! I got extra charged $1000 on a 2l…
@VickySellsStuff I don’t know how UPS audits shipments, but it could be when an employee pressed some button, he pressed the wrong one. You should contact UPS via email and demand itemized charges.
Can anyone provide any advice on how to fight UPS shipping adjustment charges? This has happened on several orders. My input exactly matches what they audited. I’ve called amazon before and they said to call UPS and UPS tells me to call amazon. I’ve let it go before because it was small chargers but now they’re just going overboard. Anyone was able to resolve something like this? This order was shipped to IN and not a PO Box. The shipping services purchased for the package did not match the car…
Seller_3wzBczgcWe0Ch
I went round and round with SS over address corrections I have been hit with. It got to the point where SS flat out told me to quit re-opening the case. Their last response to me on that address correction case was a policy violation about something wrong with my insurance. I got the hint and stopped re-opening it.
Seller_ov7tPznFfbE6R
I’ve had hundreds and hundreds of dollars in chargebacks from UPS, that I can do nothing about. The lack of transparency is egregious. I feel the way Amazon dangles those UPS “teaser” rates in front of us, only to hammer us with huge surcharges on the backend, is very unethical…especially, since there’s no avenue for a valid dispute. I disputed several packages I shipped at 6 pounds, that got hit with backend surcharges for “wrong weight”. When I complained, Amazon showed me the “audited” amount…it was 6 pounds! And, they still kept surcharge.
I avoid UPS via Amazon, like the plague.
Seller_DdmPiA1p1S2Wu
Unfortunately when the buyer screws up their address on Amazon and you use UPS or FedEx, you are the one has to pay for their screwup. Did the address on the order look standardized, in other words, was it in ALL CAPS and did it have a ZIP+4 ZIP code and the proper appreviations? I find that usually when I get hit with one of these Address Correction Fees it is when the address doesn’t look standardized, and so I pay extra close attention to those. If I don’t feel pretty confident that an address is good, I will opt to ship by USPS instead to make sure I don’t get hit with the $18 fee. For instance, I had one recently where part of the address was repeated twice. If I had sent it by UPS I would probably have gotten hit with the $18 fee, so for that reason I sent it by USPS since we have no way to actually correct the address when using Amazon Buy Shipping.
Seller_Fz3Z47CpnTorz
Sadly we were billed $25,000 because our packages were off by 4 ounces. They billed us addition $12.10 for every order. If we put in the correct weight the cost difference would only be 50 cents not $12.10.
How does UPS and Amazon justify these ridiculous overcharges???
Seller_b9MTK4QOrYHu2
I am out 5000 dollars because amazon is letting ups scam me. they added 15 inches to 4 of my packages. WE will never get the money back. Even though amazon know the size of the box.
.
Seller_DZ1maDmp7Xt2o
dmkrr
I would have used USPS for a few cents more, none of those things would have happened… what did you package it into have it just weigh 7 ounces… VHS tapes are kind of fragile… unless it had the cardboard slip case then it probably needed some bubble and a little bit of cardboard around it…
Good luck there’s another Thread about getting reimbursed, searching the Forum maybe your friend …
Seller_DZ1maDmp7Xt2o
dmkrr
I would have used USPS for a few cents more, none of those things would have happened… what did you package it into have it just weigh 7 ounces… VHS tapes are kind of fragile… unless it had the cardboard slip case then it probably needed some bubble and a little bit of cardboard around it…
Good luck there’s another Thread about getting reimbursed, searching the Forum maybe your friend …
Seller_aV1Bh32hE0KND
It appears that UPS did an address correction which they charge $18 for. The original address provided was incorrect, not sure if it was entered incorrectly or the customer made a mistake but regardless if there is an address change then UPS will do a shipping cost adjustment.
The bad news is there is nothing you can do about it, you will not be reimbursed by UPS or Amazon.
Seller_aV1Bh32hE0KND
It appears that UPS did an address correction which they charge $18 for. The original address provided was incorrect, not sure if it was entered incorrectly or the customer made a mistake but regardless if there is an address change then UPS will do a shipping cost adjustment.
The bad news is there is nothing you can do about it, you will not be reimbursed by UPS or Amazon.
Seller_hA060q8nqygew
I have no idea what this is and how to dispute it.
Sadly, you probably can’t. You fell into the Amazon trap of thinking the ‘too good to be true’ offer of $2.68 shipping wouldn’t come with any strings attached.
Amazon expects us to know how every service works before we choose to use it, and unfortunately, you aren’t the first seller to be surprised by UPS surcharges added on after the fact. There have been lots of forum posts about this for months, if you’ve been using the Amazon Sponsored Discounts, you must have somehow not seen them.
UPS charges fees for things that USPS doesn’t. If UPS has to ‘correct’ an address, they charge you $18. I occasionally use the Sponsored discount, but only after verifying the address for myself using both the UPS address verification tool, and Google.
https://www.ups.com/address_validator/search?loc=en_US
That may not guarantee that the address is correct, but it’s enough to make me feel comfortable buying the UPS label, and accept the possibility of an $18 address correction if I’m wrong.
UPS also charges for returns, and those are at the full price, no Sponsored Discount applies. So if an address is non-deliverable for whatever reason, UPS will charge a second shipping fee to bring the package back to you, while USPS won’t.
These are things you need to be aware of, along with other possible surcharges (residential delivery surcharge, buyer indicates address as commercial but it’s actually residential etc) you may see if you use the Sponsored Discounts.
I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous.
A lot of your fellow sellers feel the same, just search the forums for UPS surcharge or Amazon Sponsored Discounts and you’ll see. However, it’s on us to know what surcharges may apply when we agree to use the service.
Now that you know, you can make a more informed decision about choosing that low rate the next time you’re tempted to.
Seller_hA060q8nqygew
I have no idea what this is and how to dispute it.
Sadly, you probably can’t. You fell into the Amazon trap of thinking the ‘too good to be true’ offer of $2.68 shipping wouldn’t come with any strings attached.
Amazon expects us to know how every service works before we choose to use it, and unfortunately, you aren’t the first seller to be surprised by UPS surcharges added on after the fact. There have been lots of forum posts about this for months, if you’ve been using the Amazon Sponsored Discounts, you must have somehow not seen them.
UPS charges fees for things that USPS doesn’t. If UPS has to ‘correct’ an address, they charge you $18. I occasionally use the Sponsored discount, but only after verifying the address for myself using both the UPS address verification tool, and Google.
https://www.ups.com/address_validator/search?loc=en_US
That may not guarantee that the address is correct, but it’s enough to make me feel comfortable buying the UPS label, and accept the possibility of an $18 address correction if I’m wrong.
UPS also charges for returns, and those are at the full price, no Sponsored Discount applies. So if an address is non-deliverable for whatever reason, UPS will charge a second shipping fee to bring the package back to you, while USPS won’t.
These are things you need to be aware of, along with other possible surcharges (residential delivery surcharge, buyer indicates address as commercial but it’s actually residential etc) you may see if you use the Sponsored Discounts.
I sent the item to the address provided by Amazon using the Amazon shipping service.This is outrageous.
A lot of your fellow sellers feel the same, just search the forums for UPS surcharge or Amazon Sponsored Discounts and you’ll see. However, it’s on us to know what surcharges may apply when we agree to use the service.
Now that you know, you can make a more informed decision about choosing that low rate the next time you’re tempted to.
KJ_Amazon
Hello from Amazon, @dmkrr. You have received some good advice from the other sellers.
First, SAFE-T Claims are filed when there are issues with an Amazon-issued refund. You can read more about them here: How to file a reimbursement (SAFE-T) claim
As for the charges you see, those are carrier adjustments, one for a higher audited weight and the second for an address correction. Carrier adjustments are charged to the shipper. You can file a dispute with Amazon via seller support, and they will research it with the carrier.
If you DM the order info to me, I am collecting seller comments about those fees and sharing them with our partner team.
KJ_Amazon
KJ_Amazon
Hello from Amazon, @dmkrr. You have received some good advice from the other sellers.
First, SAFE-T Claims are filed when there are issues with an Amazon-issued refund. You can read more about them here: How to file a reimbursement (SAFE-T) claim
As for the charges you see, those are carrier adjustments, one for a higher audited weight and the second for an address correction. Carrier adjustments are charged to the shipper. You can file a dispute with Amazon via seller support, and they will research it with the carrier.
If you DM the order info to me, I am collecting seller comments about those fees and sharing them with our partner team.
KJ_Amazon
Seller_RdXLGelNrPb9o
this is a prime example why i never took advantage of the discount being we have no choice but to ship to address amazon provides. With this discount amazon should of worked something out about address correction fees. They should not be passed on to us when amazon says ship to this address.
Seller_RdXLGelNrPb9o
this is a prime example why i never took advantage of the discount being we have no choice but to ship to address amazon provides. With this discount amazon should of worked something out about address correction fees. They should not be passed on to us when amazon says ship to this address.
Seller_8LDS13Dwga70G
Amazon requires us to ship the address provided on the order. So if the address is wrong, correction fees should not be on the sellers. A company the size of Amazon should have some sort of address verification system. Please relay that to the partner team.
Seller_8LDS13Dwga70G
Amazon requires us to ship the address provided on the order. So if the address is wrong, correction fees should not be on the sellers. A company the size of Amazon should have some sort of address verification system. Please relay that to the partner team.
Seller_uISnKMuSmxLVi
Here is the Order ID: # 112-5120280-4753864 Hopefully all you need to look at the order information is the order ID. If you need more let me know. The item weighted 7oz so there can’t be a weight adjustment. It does show on the order page a shipping charge of $20.68. The actual charge was $2.68. This was a small package way under a pound, there should be no adjustment of any kind. As for the address it was supplied by the buyer. If they gave the wrong address debit their account. Any help greatly appreciated. This is like the last time I us UPS.
Regards,
Dmkrr
Seller_uISnKMuSmxLVi
Here is the Order ID: # 112-5120280-4753864 Hopefully all you need to look at the order information is the order ID. If you need more let me know. The item weighted 7oz so there can’t be a weight adjustment. It does show on the order page a shipping charge of $20.68. The actual charge was $2.68. This was a small package way under a pound, there should be no adjustment of any kind. As for the address it was supplied by the buyer. If they gave the wrong address debit their account. Any help greatly appreciated. This is like the last time I us UPS.
Regards,
Dmkrr
Seller_DZ1maDmp7Xt2o
swbp
Amazon does * NO * address verification they allow potential customers to put just about anything in address fields…
Other entities that you may be ordering from on the internet, have strict rules…
Having strict rules might upset or delay in Delighting in Amazon customers…
Seller_DZ1maDmp7Xt2o
swbp
Amazon does * NO * address verification they allow potential customers to put just about anything in address fields…
Other entities that you may be ordering from on the internet, have strict rules…
Having strict rules might upset or delay in Delighting in Amazon customers…
Seller_8LDS13Dwga70G
True, but they won’t be delighted when the items do not show up, or show up late. Having a correct address is the first and critical step in ensuring an on time delivery.
Seller_8LDS13Dwga70G
True, but they won’t be delighted when the items do not show up, or show up late. Having a correct address is the first and critical step in ensuring an on time delivery.
Seller_DZ1maDmp7Xt2o
swbp
There is a certain amount of humor in my response… maybe too subtle…
I Avoid UPS like the plague…
Seller_DZ1maDmp7Xt2o
swbp
There is a certain amount of humor in my response… maybe too subtle…
I Avoid UPS like the plague…
Seller_aV1Bh32hE0KND
Is this a new policy? Anytime a case is opened regarding shipping adjustments Seller Support will not investigate and always directs the Seller back to the Carrier, this has been an ongoing issue for years.
Here are some posts to read, there are dozens more just like them.
We woke up to $21,613.44 in “adjustment” charges by UPS. 7 of these charges were made on labels that were never used and supposed to be refunded. We contacted seller support and are confident that they will fix this issue. It’s not pocket change, that is our livings that we earned.
Guys! I need help…I am a small seller trying to make a living, I always use Amazon buy shipping program so I get protection against buyer INR claims when tracking shows delivered. For 2 years I been on business, I see UPS sometimes do adjustment in a reasonable rate, such like reroute package due to wrong address that BUYER provides so getting me extra money while they audited box dimension and weight is EXACT same thing that I put. However, this one is CRAZY!!! I got extra charged $1000 on a 2l…
@VickySellsStuff I don’t know how UPS audits shipments, but it could be when an employee pressed some button, he pressed the wrong one. You should contact UPS via email and demand itemized charges.
Can anyone provide any advice on how to fight UPS shipping adjustment charges? This has happened on several orders. My input exactly matches what they audited. I’ve called amazon before and they said to call UPS and UPS tells me to call amazon. I’ve let it go before because it was small chargers but now they’re just going overboard. Anyone was able to resolve something like this? This order was shipped to IN and not a PO Box. The shipping services purchased for the package did not match the car…
Seller_aV1Bh32hE0KND
Is this a new policy? Anytime a case is opened regarding shipping adjustments Seller Support will not investigate and always directs the Seller back to the Carrier, this has been an ongoing issue for years.
Here are some posts to read, there are dozens more just like them.
We woke up to $21,613.44 in “adjustment” charges by UPS. 7 of these charges were made on labels that were never used and supposed to be refunded. We contacted seller support and are confident that they will fix this issue. It’s not pocket change, that is our livings that we earned.
Guys! I need help…I am a small seller trying to make a living, I always use Amazon buy shipping program so I get protection against buyer INR claims when tracking shows delivered. For 2 years I been on business, I see UPS sometimes do adjustment in a reasonable rate, such like reroute package due to wrong address that BUYER provides so getting me extra money while they audited box dimension and weight is EXACT same thing that I put. However, this one is CRAZY!!! I got extra charged $1000 on a 2l…
@VickySellsStuff I don’t know how UPS audits shipments, but it could be when an employee pressed some button, he pressed the wrong one. You should contact UPS via email and demand itemized charges.
Can anyone provide any advice on how to fight UPS shipping adjustment charges? This has happened on several orders. My input exactly matches what they audited. I’ve called amazon before and they said to call UPS and UPS tells me to call amazon. I’ve let it go before because it was small chargers but now they’re just going overboard. Anyone was able to resolve something like this? This order was shipped to IN and not a PO Box. The shipping services purchased for the package did not match the car…
Seller_3wzBczgcWe0Ch
I went round and round with SS over address corrections I have been hit with. It got to the point where SS flat out told me to quit re-opening the case. Their last response to me on that address correction case was a policy violation about something wrong with my insurance. I got the hint and stopped re-opening it.
Seller_3wzBczgcWe0Ch
I went round and round with SS over address corrections I have been hit with. It got to the point where SS flat out told me to quit re-opening the case. Their last response to me on that address correction case was a policy violation about something wrong with my insurance. I got the hint and stopped re-opening it.
Seller_ov7tPznFfbE6R
I’ve had hundreds and hundreds of dollars in chargebacks from UPS, that I can do nothing about. The lack of transparency is egregious. I feel the way Amazon dangles those UPS “teaser” rates in front of us, only to hammer us with huge surcharges on the backend, is very unethical…especially, since there’s no avenue for a valid dispute. I disputed several packages I shipped at 6 pounds, that got hit with backend surcharges for “wrong weight”. When I complained, Amazon showed me the “audited” amount…it was 6 pounds! And, they still kept surcharge.
I avoid UPS via Amazon, like the plague.
Seller_ov7tPznFfbE6R
I’ve had hundreds and hundreds of dollars in chargebacks from UPS, that I can do nothing about. The lack of transparency is egregious. I feel the way Amazon dangles those UPS “teaser” rates in front of us, only to hammer us with huge surcharges on the backend, is very unethical…especially, since there’s no avenue for a valid dispute. I disputed several packages I shipped at 6 pounds, that got hit with backend surcharges for “wrong weight”. When I complained, Amazon showed me the “audited” amount…it was 6 pounds! And, they still kept surcharge.
I avoid UPS via Amazon, like the plague.
Seller_DdmPiA1p1S2Wu
Unfortunately when the buyer screws up their address on Amazon and you use UPS or FedEx, you are the one has to pay for their screwup. Did the address on the order look standardized, in other words, was it in ALL CAPS and did it have a ZIP+4 ZIP code and the proper appreviations? I find that usually when I get hit with one of these Address Correction Fees it is when the address doesn’t look standardized, and so I pay extra close attention to those. If I don’t feel pretty confident that an address is good, I will opt to ship by USPS instead to make sure I don’t get hit with the $18 fee. For instance, I had one recently where part of the address was repeated twice. If I had sent it by UPS I would probably have gotten hit with the $18 fee, so for that reason I sent it by USPS since we have no way to actually correct the address when using Amazon Buy Shipping.
Seller_DdmPiA1p1S2Wu
Unfortunately when the buyer screws up their address on Amazon and you use UPS or FedEx, you are the one has to pay for their screwup. Did the address on the order look standardized, in other words, was it in ALL CAPS and did it have a ZIP+4 ZIP code and the proper appreviations? I find that usually when I get hit with one of these Address Correction Fees it is when the address doesn’t look standardized, and so I pay extra close attention to those. If I don’t feel pretty confident that an address is good, I will opt to ship by USPS instead to make sure I don’t get hit with the $18 fee. For instance, I had one recently where part of the address was repeated twice. If I had sent it by UPS I would probably have gotten hit with the $18 fee, so for that reason I sent it by USPS since we have no way to actually correct the address when using Amazon Buy Shipping.
Seller_Fz3Z47CpnTorz
Sadly we were billed $25,000 because our packages were off by 4 ounces. They billed us addition $12.10 for every order. If we put in the correct weight the cost difference would only be 50 cents not $12.10.
How does UPS and Amazon justify these ridiculous overcharges???
Seller_Fz3Z47CpnTorz
Sadly we were billed $25,000 because our packages were off by 4 ounces. They billed us addition $12.10 for every order. If we put in the correct weight the cost difference would only be 50 cents not $12.10.
How does UPS and Amazon justify these ridiculous overcharges???
Seller_b9MTK4QOrYHu2
I am out 5000 dollars because amazon is letting ups scam me. they added 15 inches to 4 of my packages. WE will never get the money back. Even though amazon know the size of the box.
.
Seller_b9MTK4QOrYHu2
I am out 5000 dollars because amazon is letting ups scam me. they added 15 inches to 4 of my packages. WE will never get the money back. Even though amazon know the size of the box.
.
