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Inventory Lost in Warehouse / Missing from Inbound, FBA Mismanagement
There seems to be a severe glitch in FBA Warehousing software, (inventory management system).
Had this been a single occurrence, then this would have been a non-issue, but this has happened to us several times, and we would like to hear from others, if they have experienced a similar result Lost in Warehouse and Missing from Inbound.
We have had several cases where we fought tooth and nail with Seller Support to investigate Missing from Inbound, and Lost in Warehouse cases, only to be denied that we had ever shipped the items, falsely claiming that "we have counted and confirmed" that there is no missing inventory.
After months of not getting anywhere, we continue onward with conducting business, absorbing the enormous losses, but life has to go forward.
So, in some cases, we decide to no longer carry the ASIN due to it being high-risk of it being declared "Lost" or "Missing" by the ever so honest FBA employees, and Seller Dis-Support staff, and Auto-respond emails that subsequently follow.
Now here is where it gets really interesting; We proceed with deleting the listing from our manage inventory page, either because the product has been discontinued, or because of it being "lost" more than once by the "good fellas" at Amazon. After a period of time ranging from several days to weeks, We receive a notice that we have stranded items without a listing!
So, here is this giant company selling themselves as a leader in cutting edge technology, and their Inventory management software, is shoddy, that using brown paper bags, to tally the inventory would be more effective.
11 replies
Seller_Qbd0RsfZFEZBY
I can say that my own experiance and others are the same as yours on Amazon, on other 3PL sites and at brick and mortar retail.
Loss is real accross the board and not new or an Amazon issue. Loss prevention is a whole industry based on this.
I dont think we can understate the volume of product that Amazon processes and how effective there systems are. We are riembursed >$1k/Month for "missing from inbound" & "Lost in Warehouse".
BUT, there is a problem with the "counted and confirmed" response that prevents any further movement. I have yet to see a single case reach that point and continue to make progress and resolve in the sellers getting a reimbursment. Even in silly cases where AMZ confirms zero units in the inbound which has a confirmed wieght....
Seller_Qbd0RsfZFEZBY
The fees are for the cost of the property, building, utilities, infastructure and labor combined with a profit margin.
Concidering the volume of product processed the amount of issues is low which indicates the systems are efficient and effective.
Seller_u26hUyXbHbBCZ
I am experiencing the same thing and I don't understand why they only received half of the items in a box. The missing items must be somewhere in Amazon's warehouse.
Seller_tzb0Adb4whsRu
Sadly this has been an issue for years and nothing is done about it.
We always have "missing" or "lost" units in our shipments, and ironically it's usually the same couple of items (our biggest sellers).
Amazon won't do anything unless you jump through all the hoops and red tape to prove it's your inventory.
That's ridiculous as we have multiple other sellers selling our branded product without our authorization.
We are the brand owner, so why do we have to prove it's our inventory.
How do we know these other sellers inventory isn't mixed in with ours?
We already found our product with a different SKU that's not ours but yet they put the units in stranded inventory even though the SKU is wrong.
Amazon relies too much on "bots" and/or AI and no real human is available to resolve issues.
Best of luck to you and hope you get things resolved in your favor as it should be. :)
Seller_7rNklHYkq1IwY
An "efficient and effective" system would be focused on providing actual support for these "lost" shipments and allow for more human interaction rather than just a default "counted and confirmed" response that is not helpful and designed to NOT provide support.
Seller_nBUcRErQhJ4JW
This was happening more in Q4 but it still happens. Now they have the new reimbursement policy ( scam) where the only reimbusement will be their calculated cost which apparently is determined using a ceiling number.
Most of the shipments in the fall were magically found once we opened claims, cases. Really strange
- Box received contents "missting"
- Open case- provide invoices
- Get reimbursed
- Missing merchandise magically found - reimbursement reversed
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