FBA Missing Inbound Inventory - Reimbursement Timeline?
We submitted a claim for an inbound FBA shipment about 10 days ago and have received no response from Amazon outside of the acknowledgment of the claim submission. Reached out to Seller Support and all they said was that it was being reviewed. Previously, Amazon support acknowledged that the shipment had been lost by UPS and because we used partner shipping, it was covered.
Is there some sort of delay on review of missing inbound inventory claims right now? We've had claims in the past where they were approved and reimbursed within hours.
4 replies
Seller_ck436K0EQ7Djk
@KJ_AmazonAre you able to assist here or loop in a team member that can if you are tied up?
Original Case: 16854507941
New Case: 17219233711
We have not received any replies on the cases and this inventory was lost back in Q4 of last year by UPS during the inbound shipment to FBA with labels purchased via the workflow on Amazon.
Seller_ck436K0EQ7Djk
@Josh_Amazon Can you help here? We've had a case open for nearly 3 weeks now and have had no response.
