Missing Inbound Units from FBA Shipment
We are a very new seller from China.
We shipped some items divided into only 2 boxes to FBA warehouse. Cannot believe Amazon even got 1 box lost. So half inboud were missing. Wait long long 2 months to open the investigation case but failed to get reimbursement.
They said that the date on invoice should be later than the date of shipment. But the supplier issued the invoice twice a month so it it late. How should we get reimbursement under this situation?!
We can not edit the date on invoices as it is illegal but the invoice is the must for inbound missing.
How shall we do now :(
7 replies
Seller_qwknk5Sa4lkEs
edit: They said that the date on invoice should be ealier than the date of shipment. But the supplier issued the invoice twice a month so it it late. How should we get reimbursement under this situation?!
Seller_qwknk5Sa4lkEs
@KJ_Amazon Can you help us out in this issue?
Jameson_Amazon
Hi @Seller_qwknk5Sa4lkEs,
Thank you for reaching out about this! I apologize for the frustration this situation has caused.
When you have a moment, can you please send me your case IDs for this? I'd like to take a further look into this shipment to see how I can best help here!
All the best,
Jameson
