Countries
Read only
It has been more than 25 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 25 days
It has been more than 25 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 25 days
Hello,
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:
ASIN: |B0CPVSRKJK|
Brand: ||
We’re here to help.
If you have questions about this policy or the information requested above, please reference the following:
-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)
-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)
-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)
-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)
How do I reactivate my account?
To reactivate your selling account, please send us the following:
-- The root cause(s) of each of the Intellectual Property policy violations listed above.
-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.
-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.
How do I send this information?
Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows that your account complies with our Intellectual Property policy.
11 replies
Seller_1up99FwWsZMA8
can you help me everone？ amazon seller is very hard
Maxie_Amazon
Hello @LISHAOSHANGMAO,
this is Maxie from Amazon.
I'm sorry to read about the issues you have been facing with the deactivation of your account.
You said you submitted an authorization document more than 25 days ago. Delays of such magnitude are very rare. It is possible that an issue occurred while the team tried to reach you.
- Have you checked your Performance Notifications for more than one market? Sometimes, due to an IT issue, notifications will be sent to the wrong market.
- Have you tried to send the documentation again? Maybe the team has not received your first submission due to a system error.
You can also try to contact our colleagues at Account Health Support, to get more information on the status of your appeal. To do so, please follow these steps:
- In your Seller Central click on the Help button.
- Under "Need More Help" select "Get Support"
- After that, you need to click the following: Selling on Amazon >Account Health> Reactivate your account> Get help with my appeal from Account Health Support
- Here, you will be able to describe your issue.
I hope this information is helpful.
Please keep us up to date with news about your case.
Kind regards
Maxie:D
Seller_1up99FwWsZMA8
Subject: Urgent Follow-Up on Account Review
Hello Maxie,
Thank you for your response and for your assistance with the issues regarding my account deactivation.
It has now been 30 days since I submitted the required documentation (brand authorization document), and I have not received any updates or feedback (neither activation of my account nor any request to resubmit documentation). I am uncertain where the problem lies.
I have tried the methods you suggested:
- I checked my Performance Notifications for multiple markets and did not receive any emails regarding the review team.
- I cannot use the "Contact Us" button on the account status page.
- There is no option to re-upload the documentation as there is no place available for this.
- I contacted the Account Health Support Team, but everyone who responded said they couldn't resolve my issue.
I kindly request your help in reaching out to the review team. I would like to know the current status of my account review, the progress that has been made, and how much longer it will take.
Thank you for your assistance.
Best regards,
Gala_Amazon
Hello @Seller_1up99FwWsZMA8,
As I understand your post, you tried every suggestion from Maxie. I am very sorry to hear that you still don't have any solution yet for this issue.
May I ask if you received any notification at all in the last days?
When you contacted the Account Health Support team, did they suggest any other option at all?
I will try to forward your request to the according review team and request to send you an update.
Thank you for your patience,
Kindest regards,
Gala
Seller_1up99FwWsZMA8
I consulted the health team many times, but they responded that they could not solve my problem and asked me to wait.
Seller_1up99FwWsZMA8
I request you to transfer me to the review team as soon as possible. It has been 32 days since I submitted the information, and I have not received a reply. This has greatly affected my operations. I cannot communicate with my customers about product issues. After the store was suspended, I also shipped all the unfinished orders to customers in accordance with normal Amazon rules. I really did not violate any regulations. I really want to run my store well and bring good products to our customers.
Oliver_Amazon
Hello @Seller_1up99FwWsZMA8
thanks for your post. My name's Oliver and I'm checking your case today.
Unfortunately, your appeal can't be sent for review.
It will be hard to reinstate the account.
I'm sorry I don't have better news.
Regards
Oliver
Seller_1up99FwWsZMA8
Hello, I would like to ask what you mean by "your appeal can't be sent for review." Is it that you cannot submit it for review here, or is it that the information I submitted at the appeal entrance cannot be reviewed?
Similar Discussions
