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Royal mail parcels sent on 9 february not delivered
I have 5 customers complaining that they did not receive their packages on Wednesday, 19th February . They were all sent on Monday, 9th February. I purchased the labels through Amazon. But either way, 5 customers (out of 15) in one day seems a bit too much.
Has anyone else had a similar problem?
8 replies
Seller_q02IFWVcXV5xc
If they were large letters or parcels bought via amazon postage you could try checking if they were scanned on delivery,they will have a barcode
Seller_fPbx43Xyah9QB
We get this every day.
Its because after 10 days, Amazon send out the 'Your item may be lost. click here to claim a refund' message, for items not scanned on delivery by the postie.
Seller_87mKFKKA3Vwkx
Could be that Royal Mail (if that's who you're using) has temorarily misplaced one of their collection sacks. It's been known to happen.
Seller_Y9Zn1MG946vRc
Almost every day I get customers complaining that they they haven't received their orders - sometimes 2 weeks after I've posted them RM24 for next day delivery - when I track them, the message is that they haven't attempted delivery yet. So I either have to refund or replace.
RM sometimes even scan them as being delivered and then deliver them a day or two later which is fraudulent in my opinion, obviously to keep their metrics up.
Seller_FR2eyCyV45BIF
Royal Mail is not paying claims if an item is lost without any scan! Please pressure RM to pay these claims.
Seller_4PNds05Ter3O9
We have the same issue, for the 7th of February. We contacted royal mail hoping to find out what happened. I don't think they are going to pay for the complaint. This has never happened to us before.
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