Countries
Read only
OTDR dropped from 100% to 67% ussing Amazon Buy shipping service with OTDR coverage
CASE: 16509691621
Hello,
I have been losing the Buy Box for over a week because my OTDR dropped from 100% to 67% (today, it increased to 81.48). We only use Amazon's buy shipping server with OTDR-approved methods and automation (Claim Protected and OTDR Protected).
According to the OTDR report, the issue is with USPS Ground Advantage because the carrier has an internal shipment delay. We dropped the packages the same day we received the orders, so it's supposed Amazon covers us because I bought these labels from the Buy shipping service. Amazon automatically moves our delivery time a week more than competitors, affecting our business because we lose the buy box for almost all our products.
I need help, as this is not correct. I want it removed and my score put back to 100%.
Please help.
CASE: 16509691621
2 replies
Seller_KFnq8ycPg7ZNc
I have the same concern. Did you receive account deactivation warning when it dropped below 90%. I'm on the edge of 90% now. I use amazon buy shipping and Shipping Settings Automation (SSA), but don't use Automated Handling Time (AHT). I guess it's not OTDR protected?
It used to be claim protected for the delays in transit, like it was said amazon buy shipping covered all the shipping issues. But now it seems Amazon no longer covers delays, and they also impact your OTDR? I've extended the processing time from 1 day to 2 days, and now to 3 days, to create a buffer for transit delays.
When using SSA, I noticed Amazon gives only 1-2 days of delivery window to the states nearby, and the buy shipping option shows arrive in 1-2 as well, but actually it takes about 3-4 days to arrive. I feel we need to be responsible for the issues which are out of our control...
April_Amazon
Hello @Seller_fyiWJHNxf4qlZ,
This new metric can be confusing and I understand the frustration you feel. I'm hoping I can offer some possible suggestions and help pages to better explain OTDR and help you going forward to resolve these issues.
I want to draw your attention to some tools that may help with your situation. Please review this help page:
Frequently asked questions about on-time delivery rate (OTDR) in part states:
Does Amazon offer tools that can help me improve my OTDR and meet the Amazon’s OTDR requirements?
Yes. You can manage your delivery dates using the tools we’ve provided, or you can manually adjust your Transit time and Handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement. And because Amazon is making calculations on your behalf that affect OTDR, you'll get OTDR protection from late deliveries on units shipped through standard shipping if you use all three tools as follows:
- Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon".
- Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
- Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as “OTDR Protected” when using Amazon Buy Shipping or Veeqo.
Please read through the help document as I believe it will have the information that will help you. You must have ALL 3 settings selected for the Protection to be active.
For example, if a seller shipped 100 units and 15 were delivered late:
- Scenario A: If a seller did not use all three of Amazon’s free fulfillment and shipping tools for any of those 15 late deliveries, all 15 of their late deliveries will negatively impact their OTDR. As a result, their OTDR will be (100-15/100) = 85%.
- Scenario B: If a seller used all three of Amazon’s free fulfillment and shipping tools for 5 of those 15 late deliveries, only the 10 late shipments that were not using Amazon’s tools will negatively impact OTDR. As a result, the seller’s OTDR will be (100-10/100) = 90%.
All the above information is included in the help page. I do want you to be able to maintain your ODR above the 90% metric. I believe if you configure your account options with
- Shipping Settings Automation (SSA,
- Automated handling time
- Amazon Buy Shipping
You will be able to reach and keep the OTDR above 90%. I look forward to hearing back from you about the success of these settings.
I look forward to your response. Thank you for reaching out on the forums.
April
Similar Discussions
