Please assist us with negative feedback posted for wrong seller/item. The buyer posted negative feedback for a completely different item (coffee), but their one and only shipment from us is for underwear. The buyer stated that they received one blend of coffee, when they should have received another blend.

order # is 113-7967444-2101803

CASE ID #16003425561 

Could you please kindly assist us with this issue. Thank you.

Please assist us with negative feedback posted for wrong seller/item. The buyer posted a negative feedback 2 days before they received their one and only shipment from us. The buyer stated "Damaged package" when they had not received our package yet.

We have attempted to contact the customer and they have not received or replied to our message.

We have a CASE ID # 15297446761

Could you please kindly assist us with this issue. Thank you

A buyer left a negative feedback for a item we don't sell in our store, and more ridiculously her/his order was cancelled which means she/he never buy anything from us.

Then the buyer purchased an item from another seller, she/he is not satisfied with it, so came to my store and left a negative feedback for me!!!!!

Contacted Amazon for many many times with no help.

Every one knows how important the feedback is to the online seller, but Amazon doesn't help at all, but they call us as "the business partner" cos we keep selling and they keep making money.

But I don't understand, why they do not help their business partner?????

Please someone can help.

My case ID: 15793454151