A buyer left negative feedback that appears to relate to an item purchased elsewhere - the buyer's comments mention an item that we don't sell. I tried feedback removal, but received the bot response that the feedback wasn't a violation of policy. Opened case 16575821301, but it was also rejected.

Can a mod look into this?

Thanks!

Order# 112-8182469-7356267

Case ID's: 15322212421 & 15692227611

Customer placed an order and then cancelled their order within the 30 minute window. Since it was within the 30 minute cancellation window it was automatically cancelled. We never even processed this order. The buyer then left this negative feedback: This order has been cancelled. I used the wrong card. Please credit my card. I don't want it in Amazon account.

Amazon will not remove this negative feedback.

Can I please get some help with this problem? Thank you.

Buyer purchased an item. Returned back a different serial number item. We charged a 50% restocking fee and he immediately left negative feedback. He admitted sending back the wrong item in our messages to him. Amazon says they can't remove the feedback. How is intentional fraud allowed and then proceeding to jeopardize our selling on Amazon with negative feedback?