Dear Amazon Forum Moderators,

I am reaching out regarding a significant issue with one of my shipments that has remained unresolved for an extended period. I would appreciate your assistance in escalating this matter:

Case ID: 16703304661.

The shipment was closed over 60 days ago, yet the units are still in Reserved (FC Processing) status. Despite being assured by Amazon support that the units would be made available within 72 hours, this deadline has long passed without any resolution or update.

According to Amazon’s lost inventory policy, I am eligible for reimbursement. However, despite multiple follow-ups, I have not received the necessary action. This ongoing delay is negatively affecting my business operations.

I respectfully request the following:

Immediate reimbursement for the affected units.

Escalation of this case to the appropriate senior team for urgent resolution.

I trust that this matter will be addressed promptly, and I appreciate your assistance in ensuring a timely solution.

Thank you for your attention and support.

Sincerely,

Amazon just charged my reserved amount balance $1440 with no reason, transaction type is Other, no more other details showed for this transaction.

I double checked my seller account, no performance notification, account in good health, no emails from Amazon.

Everything is in good status, but Amazon DO charged my reserved amount balance with no reason.

Anyone knows how could I appeal this to Amazon? seller support don't know what happened either and transfer my case to internal team....

I am still waiting for their response......

Here is my case ID #15492682431, case has been transferred by seller support to internal team, but didn't have any response till now.

Hi all! My listing has been permanently blocked. Currently, 500 units of inventory are reserved in the FC processing and FC transfer statuses. In the report, I see that many units have already arrived and are in different FC centers, but they have been unavailable for several weeks. Only one unit was moved to stranded inventory and I was able to recall it back, but the remaining 499 are still unavailable. Has anyone encountered such a situation? Should I wait until the product is available and I can recall it?