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Amazon STOPPED payment to all our European market for the last 1 month. Account Level Researve
Over the past TWO payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 10045492532, 10044959332; 10048812432; 10049473022; 10049437682; 10050200022; 10058373302; 10057485332 hey are all in "transferred" status, no further response !.
What steps do we need to take to get the payment hold removed? This unexpected delay and reserve allocation have caused financial strain on our business, i cannot pay to my suppliers !!. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
Thanks
Ramdz
28 replies
Micah_Amazon
Hello @Seller_7YIna6K7jPJr0,
Thank you for your post. My apologies on the frustration this has caused. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.
Do you have any account health issues or possibly a TRO on your account?
I will review the case IDs you posted and respond back shortly.
Looking forward to your response.
Cheers,
Micah
Seller_rI7BZIczK8iAC
Do you have a VAT number for all these countries? Do you file a VAT return periodically? If not, that's the issue.
Seller_3LHhJDK8Mnt0p
dealing with the same issue in the U.S market. Have multiple transferred cases at this point without any answers. This is causing financial stress for sure.
Please let me know if you get any answers.
Seller_owJFNFcMc9H7O
Im dealing with the same issue also in the U.S market. My payments have been held for the last 2 months. My account health is very good and no complaints. Opened up a case ID 15762489771 and no answer yet.
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