Refund At First Scan for $100 order
I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?
53 replies
Seller_65SosQSNEbezj
Us too! We just came to the forums looking for answers, both orders Amazon refunded today were over $100.
KJ_Amazon
Thank you @Seller_65SosQSNEbezj. That's very helpful.
I shared those examples and your estimate with our partner team that is investigating these seller reports.
I will keep an eye out for other sellers reporting this, and I will follow up when I receive information from that team.
Seller_8opwwN6P8sp6Z
Oh my gosh, they auto refunded a $412 order?!
Seller_65SosQSNEbezj
Yes, and that's not the only one that high!
Seller_8opwwN6P8sp6Z
Hello, do you have any updates? Thank you so much for your help
Seller_tcwwJM3S0wBFE
Here is an example of a USD 495 order that was just refunded at first scan 114-2728642-0953800. This is a first for me, so scary!
KJ_Amazon
Hello @Seller_tcwwJM3S0wBFE
The issue reported by sellers has been fixed. Was that refund issued today, or earlier in the week?
If you have any issues with a refund issued, please file a Safe-T claim so our team can review it.
KJ_Amazon
Seller_tcwwJM3S0wBFE
Refund was issued Monday and deducted from my account yesterday. I have not received the product yet. When do I file the Safe-T, now or when I receive the return? Why is this happening?
Seller_LAigNSQBmElpV
You have to wait for it to be returned.
KJ_Amazon
Hello
I will reach out to our partner team to request further details, so if you can provide an Order or Case ID, that would be helpful.
KJ_Amazon
Ricardo_Amazon
Hello Sellers,
The issue reported has been fixed. If you have complaints, please file a Safe-T claim so our team can review it.
Ricardo
Seller_qb9YwQ7193BDg
i had a refund at first scan on a $310 item. clowns
KJ_Amazon
How to open safe-t Claim. My $1344.68 valued order return refunded at first scan.
I opened case and still there is no update from team. Case id : 16738623551
Hello @Seller_ItzmQ2WaIKQN3
How to file a SAFE-T claim: steps and best practices
The above link has information about when and how to file a SAFE-T Claim.
Did the return shipment experience any issues in transit? Is the return still on its way back to you?
KJ_Amazon
