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Refund At First Scan for $100 order
I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?
53 replies
Seller_65SosQSNEbezj
Us too! We just came to the forums looking for answers, both orders Amazon refunded today were over $100.
Seller_8opwwN6P8sp6Z
Yeah this is new and I am not about it. A big reasons I am doing FBM is to avoid automatic refunds on bigger orders. If you find anything out let me know and i`ll do the same.
Seller_6tgVMLyDlykG9
Same here. I've been in an argument with the worthless chat and phone support. It sounds like a new policy and you have to dispute the return if there is a problem when it gets back with Amazon and not the customer. Amazon lets people return boxes of rocks and just gives them money back.
Seller_8opwwN6P8sp6Z
I attempted to email support, and they were useless, saying there was no such policy of orders over 100$ not being refund at first scan and basically every order customer states its defective they can refund at first scan, absolutely wild.
KJ_Amazon
Thank you for those examples @Seller_8opwwN6P8sp6Z. I shared them with our partner team for their review.
@Seller_65SosQSNEbezj Do you have any examples you can share with me with >$100 returns that you believe should not have been issued? The examples shared so far are exactly $100, and it would be helpful to share greater examples.
If you prefer, you can open a case and share that ID, or I can open a direct case.
KJ_Amazon
Seller_65SosQSNEbezj
Absolutely! Looking through these it looks like it didn't start until Wednesday night.
114-5081885-3894628 - $294.83
113-8002324-5103453 - $412.80
112-8625403-5525054 - $210.85
113-6343875-0957817 - $205.86
113-4992465-5289033 - $123.86
113-3154901-0539401 - $193.96
KJ_Amazon
Thank you @Seller_65SosQSNEbezj. That's very helpful.
I shared those examples and your estimate with our partner team that is investigating these seller reports.
I will keep an eye out for other sellers reporting this, and I will follow up when I receive information from that team.
Seller_8opwwN6P8sp6Z
Oh my gosh, they auto refunded a $412 order?!
Seller_65SosQSNEbezj
Yes, and that's not the only one that high!
KJ_Amazon
Hello
I will reach out to our partner team to request further details, so if you can provide an Order or Case ID, that would be helpful.
KJ_Amazon
Ricardo_Amazon
Hello Sellers,
The issue reported has been fixed. If you have complaints, please file a Safe-T claim so our team can review it.
Ricardo
Seller_qb9YwQ7193BDg
i had a refund at first scan on a $310 item. clowns
KJ_Amazon
How to open safe-t Claim. My $1344.68 valued order return refunded at first scan.
I opened case and still there is no update from team. Case id : 16738623551
Hello @Seller_ItzmQ2WaIKQN3
How to file a SAFE-T claim: steps and best practices
The above link has information about when and how to file a SAFE-T Claim.
Did the return shipment experience any issues in transit? Is the return still on its way back to you?
KJ_Amazon
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