I feel very, very, very disappointed for Amazon's customer service and system!!
Dealing with things is too inefficient!!!
On Prime Day, I was maliciously modified with some sensitive words about adult products by a competitor. I felt very frustrated. Despite the arrival of such a good sales festival, I could have had more sales. However, my product was spoofed and sensitive words were added, resulting in it being mistakenly identified as an adult product and unable to be searched on the front desk, causing a sharp decline in sales. I originally thought that this situation should be resolved by contacting Amazon customer service within 24 hours. But I never expected that even today, almost a week has passed, and the problem still hasn't been solved!!!
My ranking has dropped from a few thousand in the major category to tens of thousands, resulting in a significant loss of sales. Additionally, I will need to heavily promote myself in the future, which will require a lot of money and effort. I am unsure if I can return to my previous ranking, and I feel physically and mentally exhausted. I haven't slept well these days. I have been working hard to communicate with Amazon customer service to solve the problem.
On July 18th, customer service helped me remove sensitive words and remove adult tags, but my link still couldn't be restored after so many hours. I am extremely disappointed. I have been constantly seeking help from Amazon customer service, and they have told me that they have indeed removed sensitive words. They require me to delete the link for 24 hours to receive updates, and I have done the same, but still have not received good results.
In the early hours of this morning, I received a message saying, 'Bear in mind that there is not a file to correct this error since the problem is here that you are using an attribute different from the one already registered in our catalog.', and that information cannot be changed while adding the product to your inventory.”
I couldn't sleep again after hearing it, and I felt very, very angry. It's been so many days and I can't handle it. Now tell me there's no file to correct this error. What about my product? I have worked hard to operate the product, and I have prepared a lot of goods for it. If the product cannot be promoted again, I will become a penniless person. I am very angry and overwhelmed. Subsequently, I communicated with them again and refuted the issue of not removing sensitive words. I have already seen the update of that attribute on the front desk, which is no longer a sensitive word. Later, the internal team customer service told me that he checked and found that the sensitive words were removed on July 19th, and we need to wait for 48 hours
. Later, I checked and found out that the sensitive words had already been removed on July 18th, and I had been waiting for over 83 hours!!
I can't accept continuous procrastination, where I have to wait for 24 hours at once, and then keep waiting for 24 hours, 48 hours, or even 72 hours. I have contacted multiple customer service representatives but still cannot solve my problem. I express great incomprehension. I cannot understand why customer service needs to handle such a simple problem for almost a week and it has not been resolved yet!!!!!!!! They have been studying for many days but still don't know how to solve the problem!! It's terrible! Isn't it just a matter of data? The system is owned by Amazon, and it's not easy for Amazon to display it? I completely don't understand!!!
Sales plummeted. I am very sad and depressed. I cc JEFF when writing this letter, hoping he can help me.
I don't know what to do now, and if I keep waiting like this, it will be difficult for my link to be promoted again. I'm so sad. I don't know what to do. I'm really sad, angry and don't know how to solve it.
