when I try to reactivate my account I always received an automatic reply of identity verification I m tired to explain them again and again that I already completed but they only waste my not reactivate my account.Secondly I was downgraded my account and ask for a refund but they didn't refund my 40$ . And not replying on that scenario I already downgraded then why they hold my money 😭

I recently received an email from Amazon stating that I needed to submit documentation in order to continue selling a certain product.

"Please reply to this message and submit all requested information and documentation regarding the specified listing.”

So I sent the documentation back, but the sender was ‘no-reply@amazon.com’ and of course I got an auto-reply from Amazon saying that it was the wrong email address.

I do not know where I am supposed to reply and submit my documents.

I contacted Account Health Support but have not received a call back.

Can someone please tell me what to do?

I have contacted the seller's support several times for help. The reply they gave me was that they did not have permission to the payment problem and needed the customer service team in the United States to solve it. They can only forward this problem.But after forwarding, I did not receive a question about payment from the US station.

I posted a post on the forum to ask, but someone replied to me, but I couldn't reply, it showed that the post had been locked and could not be replied.

This is the log code of the question I asked the seller for support: I hope I can get help so that I can know that all the procedures for my operations on Amazon are normal

15763702301 15669916971 15619885631 15609457491