Greetings Community,

My account has been deactivated today because I sold 45 units of a product 1 year and 6 months ago and Amazon is asking me for invoices for the units sold in the last 365 days (1 year), but I don't have any invoices since my invoices are from more than 18 months ago, what should I do? I have tried to contact Amazon but it is impossible, I have my own product and my own brand and now suddenly they block my account for a product that I resold when I had just opened my Amazon account more than 18 months ago.

What can I do?

Thank you.

I have not sold under mentioned product, also not listed in last 365 days, now amazon has deactivated my account and demanding invoice of last 365 days, how i can provide invoice, if I have not sold any item, nor listed and also I have not purchased from any supplier, need your help and guidance.

Hello,

We received your submission but currently do not have enough information to address the issues on your account.

Please send the following information for the items listed at the end of this email:

-- Supplier information, including name, phone number, address, and website

-- Buyer information, including name, phone number, address, and website

-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.

-- Item quantities

-- Invoice date (must be issued in the last 365 days)

-- Invoice date (must be issued in the last 365 days and before 10/31/2024)

You can only send PDF, JPEG, PNG, or GIF files. The documents that you send must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.

How do I submit the required information?

To submit the required information, follow the instructions in the banner at the top of your Account Health page in Seller Central:

What happens if I do not submit the required information?

If we do not receive the requested information, your account will remain deactivated.

To learn more about this policy, go to "Invoice requirements for appealing a policy violation":

We're here to help.

You can get help submitting your appeal in Seller Central:

To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

On iOS:

On Android:

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon's store.

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ASIN: B09PMF9RKB

Title: The Ordinary

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I am not currently facing any violation, but I am hearing about an increased amount of sellers having their LEGITIMATE invoices denied by Seller Support because their invoices are not from the last 365 days.

This policy cripples several business models, and prevents third party sellers from bringing hard to find inventory to Amazon's customers.

One of the great things about being an Amazon customer is that you can find discontinued products that are no longer made by the manufacturer and trust that it is authentic. The more that this arbitrary rule is enforced, the less products Amazon's customers would have access to.

Think of the tens if not hundreds of thousands of collectibles and books on the platform that have been discontinued over a year ago - how would sellers be able to provide invoices from the last 365 days? All of those products would technically be erased from the platform if invoices were required right now.

I suggest that when combatting any sort of infringement that requires invoices, there should be a box you can check that says something along the lines of "I acknowledge my invoices are older than 365 days" and then you can input an explanation for why they are older than a year. This will allow Seller Support to focus on the real issues, such as authenticity of said invoice, rather than just rejecting them because of their age.

I hope this suggestion can be escalated to a team that receives feedback, because I am hearing a lot of rumblings of sellers considering moving their inventory to other platforms for fear of a bogus claim from an abusive customer causing issues related to this.

Thank you.

NOTE: For this discussion, I am not talking about un-gating. I understand the need for recent invoices for un-gating. This topic pertains to account health violations caused by bogus claims from customers.