Account Deactivation , amazon asking for invoice of a product which i have not lsited and also not sold in last 365 days
I have not sold under mentioned product, also not listed in last 365 days, now amazon has deactivated my account and demanding invoice of last 365 days, how i can provide invoice, if I have not sold any item, nor listed and also I have not purchased from any supplier, need your help and guidance.
Hello,
We received your submission but currently do not have enough information to address the issues on your account.
Please send the following information for the items listed at the end of this email:
-- Supplier information, including name, phone number, address, and website
-- Buyer information, including name, phone number, address, and website
-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.
-- Item quantities
-- Invoice date (must be issued in the last 365 days)
-- Invoice date (must be issued in the last 365 days and before 10/31/2024)
You can only send PDF, JPEG, PNG, or GIF files. The documents that you send must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
How do I submit the required information?
To submit the required information, follow the instructions in the banner at the top of your Account Health page in Seller Central:
What happens if I do not submit the required information?
If we do not receive the requested information, your account will remain deactivated.
To learn more about this policy, go to "Invoice requirements for appealing a policy violation":
We're here to help.
You can get help submitting your appeal in Seller Central:
To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon's store.
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ASIN: B09PMF9RKB
Title: The Ordinary
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3 replies
Seller_Qbd0RsfZFEZBY
I have reviewed your other forum posts and found you have had assitance from forum mods previously for a section 3 deactivation and that you stated you listed/sold inauthentic items due to your sourcing from an unauthorized distributor.
Seller_LImVvUWeyiCfQ
I can't help with your deactivation but I can offer an explanation why you were hit with a policy violation for something you haven't sold for the past year.
If by some miracle you're able to reactivate your account, in the future you need to completely delete items you no longer intend to sell. Deleting them only through Manage Inventory removes only your offer.
Here is how to delete your listing entirely, per @Michelle_Amazon:
"Michelle at Amazon here. If you do not fully delete your listings, the information you have provided remains on our back end, which can lead to policy violations. If you have items that you are no longer going to sell, you need to delete both your offer and contributions by placing an x in the add delete column for your products. You can read more in this help page.
As long as you remove all contributions, you will not get policy violations down the road."
