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I have not received payment from the US site, I need help
I have contacted the seller's support several times for help. The reply they gave me was that they did not have permission to the payment problem and needed the customer service team in the United States to solve it. They can only forward this problem.But after forwarding, I did not receive a question about payment from the US station.
I posted a post on the forum to ask, but someone replied to me, but I couldn't reply, it showed that the post had been locked and could not be replied.
This is the log code of the question I asked the seller for support: I hope I can get help so that I can know that all the procedures for my operations on Amazon are normal
15763702301 15669916971 15619885631 15609457491
15 replies
Connor_Amazon
Hi @Seller_fvjXuDeZzKfz8
Connor from Amazon here, thanks for reaching out.
I've escalated the cases you provided to our partner team to investigate this further. As soon as I hear back from them, I will respond here. You will also receive an update as well, so monitor your inbox for e-mails from support.
Thank you,
Connor
Seller_fvjXuDeZzKfz8
Nice to see you again, waiting for you to bring good news, thank you
Connor_Amazon
Try clicking on this link:
https://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?ie=UTF8&caseID=15919765361
This case was directly sent to you as an e-mail on August 28th.
-Connor
Seller_fvjXuDeZzKfz8
Hello, thank you for your reply
1: My partner and I have confirmed that we have not received your email about payment issues.
2: I clicked on the link you gave, and it took me to the seller's support page, and there is no content about your ID number for this question.
I wonder if your colleague got the ID of the problem log wrong. The ID code and link you gave me can't see anything.
Thank you for your help. If this problem cannot be solved, my shop will be closed as a result.Because I have not received the payment, it makes it difficult for me to survive
Connor_Amazon
Hi @Seller_fvjXuDeZzKfz8
Sorry for the delay, I am reaching out to my internal team to see what updates I can provide on this, please allow us sometime to review the account and case IDs.
Thank you,
Connor
Connor_Amazon
Hi @Seller_fvjXuDeZzKfz8
I can confirm that I do see disbursements showing on your account now and positive net proceeds.
Please let me know if you need any further assistance.
-Connor
Seller_fvjXuDeZzKfz8
I will be given a payment report in each issue, but the result is that no payment has been made. My sales in the United States have become reserved deposits, and I have not received the money.
Connor_Amazon
Hi @Seller_fvjXuDeZzKfz8
My partner team advised me that you will have to complete KYC (know your customer) verification with your payment provider --- once this information is shared with Amazon by the Payment Service Provider, the error message will be removed and you will be able to receive your funds.
Please let me know once you reached out to your payment service provider and completed 100% of the know your customer piece. Check out this help page for more information.
-Connor
Seller_fvjXuDeZzKfz8
Okay, thank you for your response, I will go back to consult on this matter and deal with this problem, thank you again
Seller_fvjXuDeZzKfz8
I am here to tell you that the problem has been solved.Thank you my friend.You are like a life-saving straw in Chinese slang, I can continue to operate here
Connor_Amazon
Happy to hear its been resolved, please do let me know if there is anything else I can help you with.
Thank you,
Connor
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