Hello, forum

I’m facing a very serious problem. After completing the video call verification and submitting the requested documents, my account was suspended following an email from Amazon, and they’ve given me a 3-day deadline. They are asking for the supplier of my supplier's invoices. However, I sell under my own brand, and I have my products manufactured by a supplier I arranged with on Alibaba—so I only have one supplier. How can I provide an invoice for the supplier of my supplier? The manufacturer is the direct supplier.

Additionally, the listing related to the mentioned ASIN was previously removed due to a policy violation. After appealing, Amazon acknowledged an error on their part, and the listing was reinstated. I use the Amazon FBA system, and the listing was under FBA.

Currently, my account is suspended, and Amazon is trying to match my listing with another brand. Despite the evidence I’ve provided, they keep complicating the situation. I’ve never directly used that brand’s name in the backend keywords, and it has no relation to my listing.

What can I do to get out of this situation? Please help!

Related notification at below ;

Why did this happen?

We've taken this measure as we believe your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.

How do I reactivate my account?

To demonstrate the authenticity of your account and your inventory, submit the following documentation for the ASIN and brand listed at the end of this email:

Please send us the following required documents and information to verify your supplier’s supply chain:

— Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier’s supplier, issued within the last 365 days

— If you are not the brand owner, include an authorization letter and a complete set of documentation to prove a valid supply chain

— If you are the brand owner, provide a copy of the brand registration certificate, and either your business license or personal identity card

These documents must include:

— Contact information for both your supplier and your supplier’s supplier, including name, phone number, address, email, and website

— A description of the item

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.

Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

Also at account health page there is a different area from this mail . they demand different informations which i uploaded previously. How can i solve this issue help me!!!!