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Changing attribute values
Can someone tell me how to update the attributes highlighted in yellow? I am the brand owner. These values (blurred out) next to the bold attributes are incorrect. Some of them can be changed in seller central, some cannot. I have contacted seller support many times in an effort to change them but as always nobody knows how to do anything.
12 replies
Seller_yGuYu1p04QuZ5
if you have a VC account, some attributes might be found there.
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Thanks for posting regarding this inquiry. I can look into updating the attributes on my end. Can you clarify which ASINs you need to update, which attributes to update, and what you'd like them to be?
Regards,
- Manny
Seller_QTm3lopyuvwlt
ASIN B08VSDCQM2 and B08VSFZDDT should have the same attribute values as they are the same products but different sizes
" Fan size" on both needs to be changed to 30mm
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Thanks for the confirmation. I've gone ahead and contacted our partner team and requested their assistance in reviewing this request. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_QTm3lopyuvwlt
They tried to fix it and now they made it worse. There are now more attributes that are incorrect. How are we supposed to run a business on Amazon if we don't have control over our own products listing. It is so difficult to manage the listings as the information keeps changing without the brand owner knowing.
Rose_Amazon
@Smarticase, sorry to hear that and thank you for the update. I checked in with the team and they are still working on your case.
Thanks again for your patience, best regards,
Rose_Amazon
Seller_QTm3lopyuvwlt
I have to take the listing down temporarily until it is resolved. I wanted launch other products on Amazon but since there is no control over the product page I am hesitant to move forward with new products.
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Just following up to let you know our partner team has reached out to you via case 15868657261 with more information relating to your inquiry. Please refer to this update, and if you have any additional questions, feel free to reopen the case for additional assistance.
Thanks for your understanding.
- Manny
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