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Payment not received
Hi,
On the 16 October 2024 get the email from Amazon that payment attempted US $5644.50
After checking the Bank today not received payment, when checking at Payment Summary at
seller central it says payment cancelled, while checking below it says check the performance notification.
While checking there last notification was on 17 September 2024.
For that reason contact the seller support of urgent issue which has case ID 16500883811.
They both ladies tell that they checked all things are correct but why funds transfer has been
cancelled and there is NO CLUE AT ALL.
Even the 7 Hours has been passed but URGENT ISSUE HAS NOT BEEN SEEN BY ANY TEAM (So called internal team).
This is happened 2 time in last 6 months and they have not given any reason as well.
1 reply
Levi_Dylan_Amazon
Hello @Seller_XlleRDuy4ajG7,
Thank you or reaching out on the forums.
seller central it says payment cancelled, while checking below it says check the performance notification.
I see how frustrating non-payment can be when you don't know the reason why this is happening. I am here to provide more clarity to this situation.
I have checked on the case ID that you have provided and that team has raised this up for review as of one day ago. Once the financial team has responded we will have more information, I want to keep an eye on this for you. Once there is an update I will reach out here in this thread to let you know.
If you see anything change please let me know. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
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