Countries
Read only
Request to remove the negative feedback not right from buyer
I have an issue with feedback. The feedback manager didn't remove the negative feedback. To request further review of this decision, re-open the case in Case Log. Please review case 17113079871
This feedback is not right because customers have 30 days to return if we send them the wrong item, but customers do not open any return requests, and when we tried to contact them, they also did not reply. This means this feedback is not true, buyer try to scam or attack our business so please help us remove this feedback that is not right, that is violation Amazon policy
@Roberto_Amazon
4 replies
Seller_LyYw7fQRKc5G7
You have read the feedback removal rules?
This feedback is not eligible for removal via the normal system.
If you are going to get it removed, a moderator will have to assist you.
Seller_3rWYUIKbHUeT3
Please help @Josh_Amazon, @Michelle_Amazon, @Danny_Amazon
Cooper_Amazon
Good Evening @Seller_3rWYUIKbHUeT3,
Apologies for the delayed response. I took a look at CASE ID 17113079871 and it's associated Order number and no longer see feedback left by that seller. I also reviewed your storefront and Feedback manager and don't see any recent reviews left within the order time period, so I am assuming the buyer removed their feedback or support was able to remove it.
Please let me know if there is anything else I can help with regarding this discussion. Hope you have a great weekend.
Cheers, Cooper_Amazon
Similar Discussions
