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Having a diffictlt tome recieving address verification
Hello @Emet_Amazon .. Please help .. my sellers account has been deactivated for Information Act Address verification .. i have initially done this and verified my address under address number 275 Fair St however I recently wanted to update as 275 and 175 are in the same compounds and I got mails just fine. I have requested this letter twice but it keeps saying PREPARING and then DISPATCHED but the page never selects In transit nor Delivered .. this is the 2ND TIME Im requesting because the first time it came past the estimated delivery date and nothing was delivered .. right now my business is at a stand still and I have several employees and overhead just sitting there waiting for this address verification .. can you please help .. i contacted seller centeral but as usual they are of no help
7 replies
Seller_mgNRU8qmADx0h
@Cooper_Amazon , @Steve_Amazon , @Troy_Amazon . @Yokie_Amazon
Can yall please please help
Emet_Amazon
Hello @Seller_mgNRU8qmADx0h,
Thank you for posting your concerns surrounding the address verification section.
my sellers account has been deactivated for Information Act Address verification .. i have initially done this and verified my address under address number 275 Fair St however I recently wanted to update as 275 and 175 are in the same compounds and I got mails just fine. I have requested this letter twice but it keeps saying PREPARING and then DISPATCHED but the page never selects In transit nor Delivered
Did you update your address to include both 275 and 175? If there are conflicting addresses, there could be delivery or dispatching issues. This process is about verifying your specific address, even if they are in the same compound they need to 100% match the information used to verify your account.
If the account information needs to be updated, we will require the re-verification of your information and the re-submission of documentation in some situations.
this is the 2ND TIME Im requesting because the first time it came past the estimated delivery date and nothing was delivered
Typically, we do advise that you confirm all account details and request a new postcard. We also suggest allowing 1-2 additional business days for delivery for any carrier delays. I would also like to request that you provide a screenshot of your postcard tracking screen, I do also ask that you block our or remove any personal information on this page including addresses, full names as an example.
This screenshot can help us better determine if there may be some type of technical issue that may need additional review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_mgNRU8qmADx0h
HELLOOOOO @Emet_Amazon
MY POSTCARD WAS SOPPOSED TO BE DELIVERED ON THE 22ND OF THIS MONTH .. STILL NOTHING .. TODAY IS THE 25TH .. 30 MINUTES AWAY FROM THE 26TH .. MY ACCOUNT HAS BEEN SHUT DOWN FOR ALMOST 3 WEEKS NOW AND I HAVE INVENTORY AND PERISHABLE ITMES IN STOCK I REALLY NEED TO SELL .. IS IT POSSIBLE TO ESCALATE THIS SO THEY CAN REVERT MY ACCOUNT BACK TO THE PREVIOUSLY VERIFIED ADDRESS .. WE STILL IN THAT WAREHOUSE AND ITS BEEN VERIFIED SINCE LAST YEAR ..
Emet_Amazon
Hello @Seller_mgNRU8qmADx0h,
Thank you for posting your follow up details surrounding your verification concerns.
TODAY IS THE 27TH .. 9PM. 5 DAYS AFTER THE CARD WAS SUPPOSED TO BE DELIVERED .. at this point i just want to revert back to our previously verified warehouse address which we still operate out of ... please .. were loosing lots of business and have perishable inventory in stock .. please help
I have relayed your information to our review team who advised they had already provided guidance on the situation, unable to confirm these details on my end I will provide their guidance.
As you've mentioned, simply requesting a new card has not been successful, the guidance provided by our review teams is to update your address:
To change your address, select add a new address on the Business Address page. If you would like to change your address after address verification has started, click on request a new postcard. Once you confirm this option, you will have the option of changing your business address and address verification will restart.
Once these changes are made, the new postcard should be sent to the updated address, if you continue to experience the same issue, I would again ask that you provide screenshots and or a case ID with that information so that we can continue to work with the appropriate teams on a resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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